Optum

James VanGilder 

on Google

2 weeks ago

I've made a congressional complaint against the VA and your company. I called your customer service and offered to provide you a copy but I was informed of your strict policy against receiving e-mail. This seems to be the only medium to inform you of the complaint. This is not the full complaint due to character limits but it should give you the idea that I'm questioning the integrity of the process and your company. Specifically, I'm accusing your company of multiple incidents of lies, deception and bias. I'm requesting tha... read more

Liset Blanco 

on Google

a month ago

I signed up for their OnePass Select (business Optum owns) and on day one already had a horrible experience. If you sign up please make sure you wait until the first of the calendar month. I just signed up on Feb 26 was charged in full for a month, have to wait 48 hours until I can sign up for the services I want, meaning I cannot start until Feb 28th. Found out that I will be charged in full once again on March 1st. Called customer service for one pass select and was told there is nothing they can do. The rep even informed ... read more

groshkan 84 

on Google

2 months ago

Poor customer service, they just ignore your requests and don’t answer emails. 

Marine King 

on Google

2 months ago

Edited February 05, 2025 10/23/2024, 8:00 am Optum at ALVAREZ Family Medical, 367 US-51 Batesville, MS, United States Examiner: China Marie Oswalt She arrived at the office 8:12 am late. From the onset, China my examiner had an I don’t care attitude. As soon as I walked into the lobby, the receptionist was playing gospel music and trying to sell me peanut and pecan brittle. This was uncomfortable as I felt that if I didn’t buy from her at $3-$6 per piece I wouldn’t get fair treatment. They had a lot of Christ Centered saying... read more

Roberta Cash 

on Google

2 months ago

I have been using Optum mail order for about 20 years last 2 years have been getting unsatisfactory service. Takes two days for refills to be mailed and am now on my 18th day of waiting for delivery. In past was mailed same day as ordered and received in 4 days. I have requested they send my orders UPS instead of USPS ( snail mail) but they still send it USPS. There delivery time is so bad I am switching all my prescriptions to Walmart who are doing a great job mail order.