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Option Care
- Home Health Care
- Wood Dale, IL
About this business
Location details
1226 Michael Dr a, Ste R, Wood Dale, IL, 60191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give them zero stars if I could. My husband has been on a gtube and we have requesting feed for over 2 weeks and we still have not received it. And we have left 5 messages with no one to call and take care of this.
The billing is a hot mess. You get the bill but you have no idea what are you paying for. If you ask they transfer you to another Asian country and you get no info just they want to you to pay. I already wait 4 weeks for my itemized bill. Ones you are rude they give you the phone number to American customer service and actually people are helpful. So CEO ruins company’s PR by not letting you having the info you are entitled. But people are helpful and want to solve the problem. FIX THE BILLING CEO!
Nursing staff acted like it was their first day on the job. I've been coming here for years, but I will never come here again for my infusions.getting this appointment scheduled in the first place was an absolute mess.
I had three infusions at option care for skyrizi. I was on the copay assistance program. Option care did not bill my copay assistance card and when I called them several times each time they said they will escalate the issue. After a few months they sent my account into collections and now the copy assistance card will not pay for a balance in collections. There outsourced customer service does not understand how they are ruining my credit because they failed to collect a payment from the copay assistance card and they faile... read more
I was coordinating a very last minute discharge and option care staff really came in the clutch to help me get all the documentation and supplies delivered. I am extremely grateful for deanna account executive and justin in patient registration! thank you! Excellent customer service!
Frequently asked questions about Option Care
How is Option Care rated?
Option Care has a 2.4 star rating with 35 reviews.
When is Option Care open?
Option Care is closed now. It will open tomorrow at 8:00 a.m.
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