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Open Road Cadillac Service Center
- Automotive
- Florham Park, NJ
About this business
Location details
334 Columbia Turnpike Suite A, Florham Park, NJ, 07932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am beyond disappointed with the sheer lack of professionalism and customer care at the Open Road Cadillac Service Center in New Jersey. Here’s the rundown of this absolutely unacceptable experience: I booked a service appointment over a month ago, specifically scheduling it for today, October 6th, because I needed a loaner vehicle. They sent me multiple reminders, making it seem like everything was set. I even took a day off work and drove an hour and a half to get there. And guess what? An hour into my drive, they call me... read more
My friend scheduled an appointment with Open Road Cadillac Service Center over a month in advance — specifically so he could get a loaner car while his vehicle was being serviced. The day finally came, and after driving an hour toward the dealership, they suddenly called to cancel the appointment. No apology that felt genuine, no effort to offer a real solution, and no concern for the huge inconvenience they caused. For a Cadillac service center, this level of disorganization and poor customer service is completely unaccepta... read more
Frequently asked questions about Open Road Cadillac Service Center
How is Open Road Cadillac Service Center rated?
Open Road Cadillac Service Center has a 2.2 star rating with 10 reviews.
When is Open Road Cadillac Service Center open?
Open Road Cadillac Service Center is open now. It will close at 3:00 p.m.
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