ONYX Health Club 24/7 Twinsburg

J K 

on Google

3 months ago

Hidden Fees, Poor Conditions, and Zero Accountability I joined this gym thinking it would be a convenient place to work out, but after dealing with constant issues and outrageous fees, I regret ever signing up. Facility Problems: The temperature inside is unbearable most days way too hot in the summer and freezing in the winter. It’s clear the HVAC system isn’t maintained, and management doesn’t seem to care. Cleanliness & Maintenance: The men’s restroom is consistently dirty, and the overall upkeep of the facility is poor. ... read more

John Pollack 

on Google

3 months ago

This gym is in a great location and has tons of great character. unfortunately it is VERY mis-managed. The bathrooms were out of toilet paper 75% and had hand soap even less than that. Disgusting. They are raising prices while failing to take any steps to improve the locker room/bathroom. I will be terminating my membership if i see no improvement in 2025. Spoke to the GM of Onyx Twinsburg, reached out promptly about the issues and ways to resolve them. Glad to see the attentiveness and looking forward to seeing some changes... read more

Connor Stillion 

on Google

3 months ago

Terrible customer service. Impossible to cancel membership. 

Anthony Angelici 

on Google

4 months ago

This place was dirty, will charge fees for "improving the gym", which they spent exactly 0 dollars of that amount to improve the gym, and they are nearly impossible to get a hold of. I would seek out literally any other gym before using this one. Again, I cannot stress how displeased I was with this gym and how dirty everything was. In my several months going here I don't think they cleaned even once. Oh, and there was exactly one toilet and urinal- the urinal was broken the whole time I went here. Even with the improvement ... read more

Vinny 

on Google

5 months ago

I will start off by saying that I have been going to this location since it was Titans. The gym prior to becoming Onyx was always good enough, and clean enough to be happy going to this location. Now that it has become Onyx I really don’t know where to begin. They used to have rags and disinfectant cleaner which was good to clean the equipment, now they basically have wipes with nothing to dry the machines off once the wipes are used so your left with a wet bench. The place is always a heat box and when I questioned if the A... read more