Oncor Electric Delivery

John Howard 

on Google

a month ago

No power for 24 hours due to rain. Might be back on tomorrow. We received an alert from Oncor at 9:43 pm Sunday night that they knew the power was out. When I called at about 2 pm on Monday for a status update I was told that nobody on our block had complained until after 6 am Monday and that affected when we would be repaired. Not a priority. Got it. I work from home. Lost a day pay, possibly 2 days pay, and a fridge full of groceries. And it's 90 degrees out. I wish I could say this was the first time this had happened. Bu... read more

Tony Sebree 

on Google

a month ago

I must admit I'm new to TX, and I expected a power grid system that is owned by a bunch rich guys instead of the state to be ineffective, but I did not expect this level of incompetence. After a storm, we lost power. All six houses on my street have been without power for more than 14 hours now. Every other house around us has power. No estimated wait time, no sense of urgency, and nearly impossible to talk to a real human. All we get is a half hearted apology. This is the sort of service I would expect from a cheap energy c... read more

Victoria Philley 

on Google

3 months ago

It's WILD how often we lose power for HOURS AND HOURS at a time simply because it rained. Last week we lost power for over 2 hours like 3 nights in a row and it just went out again about an hour ago right as it stopped raining. But Tanglewood Hotel not a quarter mile up the road ALWAYS still has power and the marina always has power but in the neighborhood of Tanglewood it's so unreliable and we pay them ridiculously high rates for this to be happening multiple days in a row for more than 2 weeks out of EVERY month. Get it t... read more

Jen Ryan 

on Google

3 months ago

In a year, the transformer on our street has blown out over 30 times. No storms, no wind. Just terrible equipment. This company can't keep the power on.