Oncor | Celeste Service Center

Max 

on Google

2 years ago

Literally worst service you can find. Constant power outages with no details or ACCURATE time for service repairs. 

Karen Strickland 

on Google

2 years ago

Should be no star! Worthless! Have been dealing with constant outages for years and no improvement. Sharyland was horrible and now we have Oncor that is not better. It is actually getting worse! The PUC will do nothing either. I have filed a complaint and they won't do anything to help. They just blame it on VM, Vegetation management because that is what Oncor tells them. This is ridiculous. Third world countries have better service! 

Brandi Scallions 

on Google

3 years ago

Absolutely ridiculous service! No tree maintenance has taken place in the 3 years we've been in our home...we sit off 69 right behind ONCOR! Never see a truck move unless it's their personal vehicles leaving at 3 pm everyday... During the most recent ice storm, we had tree guys from Georgia in our yard to cut trees not even touching the lines or remotely close (after 3 days of no power And then continued on with no power for well over 60 hours) While the ONCOR worker sat in his toasty truck yelling out the window to the Aspl... read more

Summer Edwards 

on Google

3 years ago

Constant outages and the company has terrible maintenance routines on the equipment and vegetation around the equipment/lines. Aside from suffering for multiple days without power during the winter storms, it is a common occurrence for the power to randomly go out with long restoration periods. We did not experience these problems with the previous provider. And if you work from home, as many of us do, this causes issues with our employer. Making direct complaints to the company and direct service provider has not made any i... read more

Rob Zee 

on Google

4 years ago

What service center? Do you mean the automated system & recordings? Been here for about a year, power goes off & on weekly,,,,, resetting our computers, thermostats, & appliances are now routine. If it rains or the wind blows, we can ritually expect an outage to last between 1-6 hours. Making plans to go solar!