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OCON Termite & Pest Control

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4.1
8 reviews
|Pest Control|Trumbull, CT 06611

30 Lindeman Dr, Trumbull, CT 06611

(203) 374-8011

https://www.oconpest.com/

Open now:9:00 am - 6:00 pm

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About

Sensible Pest Solutions Get rid of ants, termites, bed bugs, bees, wasps, cockroaches and rodents. Western Connecticut’s foremost Pest Management Team • Champions of Honesty and Integrity in our field • Caring Stewards of Resources, Relationships and Environments • Compassionate and dedicated to delivering Sensible Pest Solutions

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4.1
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Chris B. review for OCON Termite & Pest Control
Chris B. on BirdEye

a year ago

01/30/2021, 13:56 PM
These guys rapidly went from hero's to zeros! We purchased our house in November 1999. In early 2000 we discovered termites and we hired Ocon to eradicate them. They used the Sentricon system which worked very well. For the last 20 years we've paid them every year to monitor those Sentricon stations. Additionally, every few years we've had an issue with ants. After a quick phone call to Ocon they have accessed the problem, taken care of it and billed us. Problem solved... Easy and no drama! We recently discovered that we have mice so I called Ocon and Brian came out and gave me a verbal quote. I was then sent an electronic (PDF) copy of the contract to sign. However, the form might as well have been a txt file because there was no way to sign it electronically. Instead I had to print it out, scan it and then email it back, which I did. Ocon then contacted me and asked me for the signed contract so I informed them that I had already sent it to them. I then emailed the signed contract for a second time. Once again they told me that they had not received it. I then requested they bring the contract with them when they come to take care of the mice and I would sign it then. I was then asked to call their office to give them my credit card info! Well Ocon I've got news for you! I used to hire you to solve my pest problems. I expected to pay you for your services, which I did for 20 years! But, I don't expect, nor will I, run the gauntlet in order to obtain those services! This is 2021, you should have sent me a web based form/contract which I could of signed electronically and added my credit card information. No hard copies or prints needed! No scanning required! No reason to reply via email! No phone calls or clumsy billing! Or you should have brought a Square type mobile credit card reader. But, do not ask me to call you so I can pay my bill, especially since no services had been rendered at that time! I have no idea what happened to your customer service but it has become non excitant! You have proved yourselves incapable of delivering an electronic contract, receiving emails or even billing your customers! Put another way, you have regressed to the mid 1990's and lost your understanding of your customer needs along the way! As a result, I will be taking my business elsewhere and advising all my friends and relatives to do the same!
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