Oak Ridge Nissan Parts

Mervanna R 

on BBB

9 months ago

To the new buyers- do not get a Nissan from this place. They knew that their transmissions were crap. The factory warranty ran out at 60,000 my transmission went out at 64,000 three days ago. When I bought the car I told brad I didn’t want the gap and I wanted the extended warranty. They telling me on their paper it says I selected n/a for the warranty when on my paper it says I do have an extended warranty. found out two days ago that “I have gap and not the extended warranty.” When I know it’s the other way around. Then no... read more

Rebecca P 

on BBB

a year ago

3/2/2024 I went to but a new car I took my old 2020 nissan rouge for trade. During the process I was never info by Aj my salesmen nor Rich the sales manager that they wasn’t taking my car as trade. I was asked if I could pay 1000 toward the taxes, in which I said no. I am not denying I signed the contract but caught up in the experience I got blind sided. While putting the drive out tag on the new car, Rick said I’m saying this but I’m not saying this DONT MADE ANOTHER PAYMENT on the car they will come get it…….in the same b... read more

Carmen P 

on BBB

2 years ago

After over filling my oil by 2 quarts and me finding out through valvoline they refused to say they made a mistake. They refused me a refund. I physically saw the oil being drained. The techs at valvoline explained i should go back to nissan as there may be future issues due to over filling. I will never come back nor will i ever reccomend them. This place has always given me bad service, but this is the final straw. 

Melinda L 

on BBB

2 years ago

I had bought a 2018 nissan Sentara it only had 8 miles on it when I bought it in 2018 I wanted something a ****** bigger so I went back on September 8th 2022 it was my birthday and they kept pushing for me to get this nissan Rouge 2021 it looks like someone had took a key down the driver side door front and back I said something about it and was told they would take care of it Well that was a lie and I told them that I didn't want my payments over what I was paying my payments went up over a 100 dollars I kept telling them... read more

Carol P 

on BBB

2 years ago

I do not recommend this place they are nothing but a bunch of thieves and liars, I bought a 2021 certified preowned Nissan Versa in May of 2022. The woman that owned it before me apparently had no control over her cigarettes, as I started finding burn holes in the seats and and arm rest area, I brought this to the attention of Taylor and was blown off every single time. Please keep in mind that they have someone that comes to their store that repairs cigarette burns, this was never offered to me until I contacted Nissan Corp... read more

Robby M 

on BBB

2 years ago

My daughter bought a used 2021 Nissan kicks s (10,661 miles) at Oakridge Nissan on 7/23/22. When I approached them the first business day Monday 7/25/22 and asked for the carfax they refused, I paid the fee and ordered it myself that's when I found out the MSRP sticker price after add on was $21,525 and was sold by Oakridge Nissan in November 2021 and was returned to them after 8 months. After the salesman pressure he sold her the 2021 Nissan kicks $35995.00 along with an extended warrantee ($4,230.00) that runs concurrent w... read more

Rachel A 

on BBB

2 years ago

This would be the 3rd time we have used the Nissan dealership to buy a car. And the first and second time went wonderfully!! But we also went to ted Russell nissan on kingston pike the first 2 times. We never had a single issue from those 2 vehicles. However, I am beyond disgusted by the trade for this vehicle! I traded in a spotless 2017 kia sorento that was sold within a month. In return I got this 2017 chrysler pacifica.. at first it seemed great! I have had it for one month and already it shifts really hard and seems... read more

Tara F 

on BBB

3 years ago

So let me just begin with I did have a great experience Nick and Mark they were amazing. However I was in the financial office signing my paper work. And there was a misunderstanding on wording between my husband and Mark on the agreement. Mark came back in the office and addressed the issue with us. He told us to hang tight and then FRANKIE came in the office and my husband told him there was a misunderstanding and FRANKIE said so your MARK lied and I am going to be taking money out of his check for this. My husband said no... read more

Carol 

on BBB

3 years ago

Well, as unfortunate as it is to write this, we have decided to share our experience. First we returned to Oak Ridge Nissan for one reason - Tim Cox. We bought from him before and he is friendly, helpful and considerate. We bought again through Tim. We initially bought a Sentra, which did not work for us due to the getting in and out of the car. So Tim helped us get a Kicks. That's the good part. During the exchange of the Sentra and the Kicks, we had to go through finance again. Gary Beeler was helpful with the Sentra, howe... read more