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Nylo Hotel
- Hotels
- Plano, TX
About this business
Location details
8201 Preston Rd, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wonderful Hotel! The room was very clean and well stocked with towels and toiletries. The grounds were nicely kept. The breakfast was well stocked, and the food was piping hot! But the main "Plus" was how nice and kind and informative the front desk attendant that checked us in was. Her name is Cyndy. Hampton Inn should be very Proud to have an employee like her!
Horrible. I cancelled the reservation 15 days before my stay due to a family matter. The day I was to arrive I see a charge on my account for the full amount of the stay. I contacted the hotel who said the night person charged me for the full stay when I didn't show up that night rather than for just one night. When I showed them my cancellation they said they had no manager and would deal with it when a manager came in. Then the property tells me that they will process the refund later. Horrible place. I will never stay he... read more
I have stayed here at least 10 times. But until last week was not super impressed. However had some major issues and I believe her name is Nicole who had just started working there the day before, she took it upon herself to accept responsibility for our concerns and stated she would have them addressed. By the time we ate dinner came back everything had been addressed and made right, she caught us in lobby on way back to room greeted us by name. I mean honestly Top Notch customer service we felt like we mattered. Super... read more
I wish I could give this resort a 0 star rating. I visited the resort as part of a group with the Convention Center. I initially booked the room in July of 2024, I then called the hotel in October of 2024 to move the room into the Group block with the same group fee. They verbally communicated to me over the phone that they would move my rate into the group block. I have a record of the call made to the resort in October of 2024. Despite all of this, I received my bill for over $700 a night versus the group rate of $200... read more
Doubletree has been very kind to my daughter and I have watched her progress in behavior, language, and social interactions. I especially like her Psych Clinics where the treatment team share their progress with her.
Stay somewhere else! I’ve never in my life been charged almost $300 JUST for incidentals. I know it comes back, but to have that large amount being held for multiple days/weeks is unjustifiable. I’ve even stayed here in the past, which shows I’m responsible, but definitely don’t recall such an exorbitant amount. With nearby hotels that may not have availability, I tried to find another, it felt like a form of extortion. They wouldn’t even work with me.
I had the pleasure of working with the Epitome of customer service Rose. Such a pleasure. Rose exudes the type of professionalism necessary to maintain an extremely successful business. Homewood Suites is now our 1st choice. As owner of a Law Firm, I know the value of customer service at its best.
Just an amazing place to stay at either taken a vacation or business. I will definitely stay at this location again
This place is barely ‘good enough’. Its only selling factor is convenience to the highway and Frederick downtown district. Our room was DINGY! The bathroom smelled like mildew and while recently cleaned, it was still moldy and mildewy and falling apart. There were a few ants on the a/c unit, there was chocolate ground into the mesh seat of the desk chair and the entry light (on the ceiling) didn’t work. And the doorknob fell off of the door to the room. Fortunately my husband rigged it and we could use it. If we had been ... read more
Frequently asked questions about Nylo Hotel
How is Nylo Hotel rated?
Nylo Hotel has a 3.9 star rating with 2,697 reviews.
When is Nylo Hotel open?
Nylo Hotel is open now. It will close at 6:00 p.m.
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