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Nylo Hotel
- Hotels
- Plano, TX
About this business
Location details
8201 Preston Rd, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I recently stayed at Penn’s Landing in Room 901 for our vacation, and we had a wonderful experience. We’d like to especially highlight the outstanding service provided by housekeeper Nicole Johnson. She was warm, polite, and incredibly approachable. She made sure we had everything we needed, including extra towels, and kept our room impeccably clean throughout our stay. Her friendly personality truly made us feel welcomed and well cared for. We were also very impressed by the overall hotel services, amenities... read more
Everything was perfect until I left. I gave them my credit card for incidentals. Instead, they charged the card of the person who made the reservation. I was sent a form to fill out. It has multiple issues so I can't use it. I would like to fix this, so I have called multiple times and left messages on their Facebook page. All phone calls go straight to a call center instead of the front desk. No one replies to their FB messages.
Lauren is the best. She helped me when I was a Hilton Employee and now I recommend all of my friends and family to stay here because of her outstanding customer service. She has great nails too! Thank you Lauren!
Great stay, had a balcony Bayfront, overlooking the Bay and the bridge of Lions. Staff was incredible, haven't witnessed service like that in a long time, will be Back!
Here’s a polished Google review that’s honest, constructive, and likely to get a manager’s attention without sounding overly emotional: --- ⭐☆☆☆☆ (1 star) I don’t usually write reviews, but I hope this one reaches hotel management because this experience was disappointing and needs attention. Our check-in process was chaotic. The front desk staff was clearly overwhelmed with a high volume of check-ins, and the process felt disorganized and rushed. I had reserved a double room for my family of four, but when we arrived at... read more
Unfortunately, I encountered bed bugs at this hotel on my second night. I have stayed at this hotel before without issues. I understand that these things happen, however, I spoke with the front desk staff who did not give me any help in the situation; only that the mattress was less than a year old and it shouldn't have any. I informed them that it doesn't matter how long its been there; if there are people sleeping on it, there is always a risk of bed bugs to transfer to the mattress. I also showed the staff the bites on my... read more
I am a silver Hilton member. I’ve been staying here almost every week, either overnight or two nights for that past two months. I’ve noticed that both service and room cleanliness have become worse instead of better. The male front desk clerk who typically checks me in is as not cordial to me compared to Caucasian customers. Sad and disappointing. I often stay in the same rooms and last week, I opted for room 424, broken shower and unclean bath floor. The last two stays, I’ve been hearing more slamming of doors and cabinet d... read more
Great hotel, lovely staff but it takes 30 days to get your deposit back - poor service
This evening, I attended a wedding in the ballroom at the Hampton. I was AMAZED at how the staff orchestrated every single minute step of the entire evening. It was the best and most well organized celebration of love I have ever had the pleasure of being a part of. NEW YORK, eat your heart out!!!!! Dawn Tabbert in Gallatin, TN.
Frequently asked questions about Nylo Hotel
How is Nylo Hotel rated?
Nylo Hotel has a 3.9 star rating with 2,626 reviews.
When is Nylo Hotel open?
Nylo Hotel is open now. It will close at 6:00 p.m.
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