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Nylo Hotel
- Hotels
- Plano, TX
About this business
Location details
8201 Preston Rd, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. I cancelled the reservation 15 days before my stay due to a family matter. The day I was to arrive I see a charge on my account for the full amount of the stay. I contacted the hotel who said the night person charged me for the full stay when I didn't show up that night rather than for just one night. When I showed them my cancellation they said they had no manager and would deal with it when a manager came in. Then the property tells me that they will process the refund later. Horrible place. I will never stay he... read more
I have stayed here at least 10 times. But until last week was not super impressed. However had some major issues and I believe her name is Nicole who had just started working there the day before, she took it upon herself to accept responsibility for our concerns and stated she would have them addressed. By the time we ate dinner came back everything had been addressed and made right, she caught us in lobby on way back to room greeted us by name. I mean honestly Top Notch customer service we felt like we mattered. Super... read more
I wish I could give this resort a 0 star rating. I visited the resort as part of a group with the Convention Center. I initially booked the room in July of 2024, I then called the hotel in October of 2024 to move the room into the Group block with the same group fee. They verbally communicated to me over the phone that they would move my rate into the group block. I have a record of the call made to the resort in October of 2024. Despite all of this, I received my bill for over $700 a night versus the group rate of $200... read more
Doubletree has been very kind to my daughter and I have watched her progress in behavior, language, and social interactions. I especially like her Psych Clinics where the treatment team share their progress with her.
Stay somewhere else! I’ve never in my life been charged almost $300 JUST for incidentals. I know it comes back, but to have that large amount being held for multiple days/weeks is unjustifiable. I’ve even stayed here in the past, which shows I’m responsible, but definitely don’t recall such an exorbitant amount. With nearby hotels that may not have availability, I tried to find another, it felt like a form of extortion. They wouldn’t even work with me.
My husband and I recently stayed at Penn’s Landing in Room 901 for our vacation, and we had a wonderful experience. We’d like to especially highlight the outstanding service provided by housekeeper Nicole Johnson. She was warm, polite, and incredibly approachable. She made sure we had everything we needed, including extra towels, and kept our room impeccably clean throughout our stay. Her friendly personality truly made us feel welcomed and well cared for. We were also very impressed by the overall hotel services, amenities... read more
Everything was perfect until I left. I gave them my credit card for incidentals. Instead, they charged the card of the person who made the reservation. I was sent a form to fill out. It has multiple issues so I can't use it. I would like to fix this, so I have called multiple times and left messages on their Facebook page. All phone calls go straight to a call center instead of the front desk. No one replies to their FB messages.
Lauren is the best. She helped me when I was a Hilton Employee and now I recommend all of my friends and family to stay here because of her outstanding customer service. She has great nails too! Thank you Lauren!
Great stay, had a balcony Bayfront, overlooking the Bay and the bridge of Lions. Staff was incredible, haven't witnessed service like that in a long time, will be Back!
Frequently asked questions about Nylo Hotel
How is Nylo Hotel rated?
Nylo Hotel has a 3.9 star rating with 2,649 reviews.
When is Nylo Hotel open?
Nylo Hotel is closed now. It will open on Monday at 9:00 a.m.
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