Nuvision Credit Union

Samantha Buccellato 

on Google

2 weeks ago

Is zero stars an option? Been a member for over 25 years and since the merger its been miserable. Currently unable to replace my debit card for weeks. Call and sit on hold for 30 minutes or more, can't get a call back. I've relocated so cant just pop in to a branch. Ready to close my account. 

Maggie Joyner 

on Google

3 weeks ago

The absolute most INCOMPETENT business I have EVER dealt with bar none. I have been trying to get simple paperwork of Release Of Lein on my 2002 car that I am the original owner of for well over a week. Their CALL BACK request never work and the 1 time after calling every day for a week, I reached a human I was told "I was IN LINE to have that paperwork EMAILED to me." In line for an email for over a week? I see the RED Flags of a failing business and would suggest to every customer to take their money and find another bank ... read more

Valdez Media 

on Google

a month ago

To whom it may concern, Jason Nabua provided an outstanding level of service throughout my loan process. He was exceptionally knowledgeable, articulating complex loan terms with clarity and patience. His respectful demeanor, attention to detail, and proactive communication made what can often be an overwhelming experience feel seamless and secure. Jason’s professionalism and dedication to ensuring a transparent and smooth lending process make him an invaluable asset to your financial institution 

Pete Donahoo (PJ, PeteyD) 

on Google

a month ago

after taking over Denali FCU, Nuvision has successfully reduced hours and when you have to call them you are routed to California where they have 2 people in the call center. I have never waited over an hour to talk to my bank. This is pure lack of respect for membership and by having only hours for Pacific time lack of respect for Alaskans. Our bank in Omaha has a 24 hour banker (someone that could do almost anything) that actually answers the phone at 3 in the morning, it is crazy how customer service works. 

Billy Stapleton 

on Google

2 months ago

I recently experienced unauthorized charges on my debit card, but my bank's rapid response turned a stressful situation into a reassuring one. I received immediate text alerts about the suspicious transactions, followed by a prompt call from the fraud department. Their proactive approach ensured that the issue was addressed before any further damage could occur.​ The representative I spoke with was professional, empathetic, and efficient, guiding me through the necessary steps to secure my account and prevent future incident... read more