nutrients in the rock therapeutic massage LLC

Nour Bahri 

on Google

a year ago

I had a very good first experience with Gladys, but I had a lot of issues trying to schedule a second appointment. Health issues and family emergencies were understandable, but she decided to refund me in the end instead of rescheduling, then never actually sent the refund. She is now ignoring my texts and phone calls when I'm trying to find a solution and still owns me over $100 after several months. I'm really disappointed since my first experience was good. 

arash ayvazi 

on Google

a year ago

I contacted many times about my appointment they charge $35 on top on what paid to Groupon just to schedule and after I paid they cancelled my appointment I contacted the phone number on their website no one answers and it’s a fraud the previous phone number I had she said they are no longer in business yet they charge people to get appointment and never refund do not even trust them 

Stephanie Valencia 

on Google

a year ago

First and foremost Gladys does not know how to handle her business and lacks professional communication skills. I had purchased a prepaid for session massage package for my mother and I. Gladys has canceled on us more than once and would often times not respond to text messages because she would often change her number and not relay that to her existing customers. When we would get in touch with her she would tell us to just book online and to go from there. When you try to book online it requires you to pay a tip upfront wh... read more

Ramya Raj 

on Google

a year ago

My appointment with Gladys was cancelled and rescheduled five times, with two cancellations occurring after I arrived at the location. I would encourage the business to implement measures to improve communication and appointment scheduling accuracy. In response to the business’s reply- Appointment confirmations imply mutual respect and time commitment. The 5 cancellations, particularly the 2 at the time of arrival, were deeply unprofessional and caused significant disruption. My review reflects my genuine experience with you... read more

Alicea Johnson 

on Google

a year ago

My booking was cancelled 20 minutes before my session. I was not refunded fully or at least 50%. Then, I was asked to pay a rebooking fee that amounted to almost half of what I paid for my original session. Very low rating due to lack of professionalism.