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4.2

★★

5 reviews

5★4

4★0

3★0

2★0

1★1

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Paul M. on Birdeye

★★

3 months ago

My pen was in the fridge and something spilled on it. It jammed up the mechanism. It is a full pen. I called Novo Nordisk for assistance. They said "We cannot help you as this isn't a manufacturing defect." I said, neither is an accident when I drop something on the aisle of the Grocery store, but I'll guarantee you they never say "We can't help you." Truth is, Novo Nordisk CHOOSES not to help me. I told them I would get a syringe and extract the drug myself. "We don't recommend that." Totally unresponsive to a customer need. Totally uncaring. Not a great company culture, I would imagine.