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Novato Community Hospital: Sutter Health Affiliate: Emergency Room
- Emergency Medicine
- Novato, CA
About this business
Location details
180 Rowland Way, Novato, CA, 94945, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
I am in the lobby, waiting for a bone scan. How can it be, I am the youngest person here? Two people stated they were born in 1939. I told the receptionists that the CDC guidelines state 6 feet apart, yet the chairs are side-by-side. All I got today, 9-22-20, was "I will let the manager know", and an "uh hu" when I said this. The receptionist paid very little attention when I explained this and when I told her she was off calling the numbers. Indifference, no patient advocacy, wake up Sutter.
Business response:
Hello Becky, We've shared this with the management team, and they'd like to speak to you about your experience. Please send us a private message with your complete name and phone number, and we'll proceed to next steps. We take your feedback seriously and hope you're open to our support. Hugo, Social Care Team
having a horrible experience with the emergency room at this facility. the woman seeing me had the audacity to tell me I would have to come back when they could fully check my body on a bed laying down. she saw me in a little room next to the waiting room where she left the door open for everyone in the waiting room to hear my business. IM APPALLED AND WILL BE FILING A COMPLAINT
having a horrible experience with the emergency room at this facility. the woman seeing me had the audacity to tell me I would have to come back when they could fully check my body on a bed laying down. she saw me in a little room next to the waiting room where she left the door open for everyone in the waiting room to hear my business. IM APPALLED AND WILL BE FILING A COMPLAINT
RecommendedBig thanks to the nurses and my surgeon for helping me through the white coat anxiety. All the Debbie's were awesome. The physical therapist and nurse in recovery were beyond caring and helpful even though I'm a handful. My hip feels good this morning. Thanks for all your hard work, dedication and most of all caring.
Sutter emergency room outshines Marin General — hands down! I was treated with respect and compassion and the doctor I had was thorough and professional — a major contrast to MGH. It’s unfortunate my insurance wouldn’t cover hospital admission here and instead demanded transfer to MGH but I’m going to find a way to change my plan so I hopefully don’t have to deal with MGH ever again. Thank you Sutter for being so awesome — best hospital in Marin!
I had an absolutely terrible experience with this hospitals billing department. Before I approved the service they provided me an estimate which ended up being more than 60% less than I was eventually charged. I have spent countless hours trying to resolve this matter with them and the internal investigation they originally promised would only take 3 to 5 days has scratched on now for almost 2 months. Now they are telling me they will not even put a hold on my bill while the investigation is completed, but are sending me to ... read more
I had my first Mammogram yesterday afternoon at 12 noon. The Tech was amazing she was a African American lady put all fears at ease. Very grateful and it wasn't as bad as many said.
if the doctors would have had a diagnosis then they would have received a 5 star
Frequently asked questions about Novato Community Hospital: Sutter Health Affiliate: Emergency Room
How is Novato Community Hospital: Sutter Health Affiliate: Emergency Room rated?
Novato Community Hospital: Sutter Health Affiliate: Emergency Room has a 3.8 star rating with 44 reviews.
When is Novato Community Hospital: Sutter Health Affiliate: Emergency Room open?
Novato Community Hospital: Sutter Health Affiliate: Emergency Room is open now. It will close at 11:59 p.m.
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