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Novack Schafer Florist

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46 reviews
|Florists|Fairfield, OH 45014

680 Nilles Rd, Fairfield, OH 45014

(513) 829-2300

Closed now


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46 reviews
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ccarol100 review for Novack Schafer Florist
ccarol100 on YellowBot

8 years ago

05/30/2014, 14:50 PM
Don't use this florist My family and I,. who live in Cleveland, ordered a $65 funeral spray when a relative died and it was the worst looking arrangement at the funeral home. It looked like it was thrown together and the colors and flowers weren't at all complimentary. When I called Novack Schafer to complain, I was told someone would get back to me. Three days later (bad customer service) I called again and was told someone would get back to me. When the owner or rep called, they told me how beautiful the spray was and that it was underpriced. People know a good arrangement when they see one.and its not hard to recognize a subpar arrangement thrown together at the last minute. If you want quality, stay away from these overpriced, nasty folks. Carolyn in Cleveland
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Vipergts1999 review for Novack Schafer Florist
Vipergts1999 on YellowBot

8 years ago

04/23/2014, 16:00 PM
Poor arrangement. Poor Customer Service. Beware! Searched through their website and found item - Rose Medley T11Z103A. I thought it was absolutely gorgeous. I called them an ordered the deluxe for the VP of Human Resources where I work. I received a text from the HR lady of a photo of the arrangement she received and it looked nothing like the photo on their website. I called the florist immediately and she stood by their work and agreed the arrangement is different even used different greens, but they love how it turned out. That's great you love what you did, but it's not what I ordered. The lady wanted to argue and I told her I'm the customer. You did wrong and you want to argue with me? They asked me if I wanted refunded then, but they would have to go pick the arrangement up. Who does that? I'm not satisfied with my purchase, but you don't pick up an arrangement someone received for their birthday. Unreal, I recommend not buying from these people because it's not what you will receive. Poor customer service.
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