Norton Orthopedic Institute - St. Matthews

B Y (Brookelangelo) 

on Google

3 months ago

Update: after I posted this review, the next day I was sent a message from the Orthopedic department stating that Dr Christensen would go ahead and see me and that my appnt time was booked for the following Monday afternoon. The appnt never showed up in my MyChart and I never received any text reminders, so I responded to the email that it seemed my appnt was never actually made. I never got a response and there’s still no indication there ever was an appnt on my MyChart. —————————————————————————- Seriously am so disappoint... read more

B Y (Brookelangelo) 

on Google

3 months ago

Seriously am so disappointed in this department at Norton, when I have so much more success with other Norton Departments. I truly hope this review saves a lot of people from wasting their time with this department. I likely have a torn rotator cuff, which is why I need to be seen by an Ortho doctor. The last few YEARS my rheumatologist, my neurologist, my primary care physician, and now my physical therapist have all insisted I need to be checked out by an orthopedic surgeon. I made an appnt online on MyChart with an ortho ... read more

Jennifer Thacker 

on Google

10 months ago

I'm sorry but the first phone call was horrible. When I try to call to see if this office has received a referral from my son's doctor's office, she wanted to argue the fact they have a different address on file. My son hasn't been to any doctor like this kind for over 15 years. I went over addresses that possibly could be the answer and nope. And she still wanted to argue the fact. Well, let me tell this doctors office something. If you want patients, work with them. Don't argue what the damn address is over 15 years ago wa... read more

Dani V 

on Google

10 months ago

Appt at 8, wasn't even take back until 830. Lots of water cooler chat and ignoring patient needs. Told after FINALLY being seen, needed to see someone else. Told not sure when they will see patient. Did not give a work release because other provider will need to see first, understood, but the bone is broken and am unable to return to work at this time? Very upsetting the lack of professionalism and compassion for patients.