Northern Suburbs Animal Emergency Centre

Nean H 

on Google

3 weeks ago

We brought our bird in during an emergency, but the doors were locked and we were left waiting outside in the cold until someone arrived. There was no sense of urgency despite this being an emergency hospital. We were also told they couldn’t refer us to another clinic without payment, which was very distressing in that situation. Sadly, our bird passed away later that night. Previously, when we brought our dog in to be put down, the experience also lacked compassion and sensitivity, which made an already difficult moment eve... read more

PRAGATI PRAJAPATI 

on Google

3 months ago

I had a very upsetting experience with this service. While I was explaining an emergency situation involving my pet, the lady on the phone put me on hold saying she was getting another call—and then disconnected the call entirely. When I called back, the first thing she mentioned was the $399 service fee. There was no concern, urgency, or empathy, even after I explained that my bunny was dying. Her tone throughout the call was rude and dismissive, and it felt like she simply did not care. When I told her she needed to handle... read more

Connie Polito 

on Google

4 months ago

My beloved Rhodesian Ridgeback was returned to me paralysed. What a horrific way to deal with the death of my beloved than by the way Bundoora vet has responded to their neglect of my beautiful Raj. His discharge letter said Raj was in brighter spirits?! Being pushed to do more testing on my beloved dog that was near death. I spoke with his vet Diviya a few hours before his discharge & she reassured me he was doing great. Yet, upon arrival Raj was unable to walk, sitting in his own excrements & barely able to lift his head/o... read more

Arielle E 

on Google

9 months ago

My puppy was bitten by a snake, staff were straight onto it with treatment and very supportive! Wouldn’t take my pets anywhere else in an emergency situation. 

John Johnson 

on Google

a year ago

Only interested in your money and getting through as many patients as possible. Took my dog in around 9pm. I should have left after one of the nurses violently grabbed my dogs ear to look in it, after telling her it was sore with an infection. Really not an appropriate way to handle a dog in pain. However we stayed, and after waiting for an hour we were in and out of the consultation in less than 10 minutes without a thorough check over. The vet didn't have any suggestions as to what could be wrong and we were left standing ... read more