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Northern Energy
- Propane
- Helena, MT
About this business
Location details
2200 Airport Rd, Helena, MT, 59601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Me and my wife were promised a rate of 1.60 per gallon but when we got the bill we noticed it was 3.25 and we were overcharged 313.47, I spoke to a representative and kept on being told I would get my money credited into my account but I did not want that since I need that money for other expenses and it will be a year or so when I have to refill my propane tank, not to mention that it was there mistake and I should not have to suffer because of them. Needless to say I kept c… See more
Terrible!!!! Unprofessional! Been a customer for 15 years! Left with no propane and they refused to take care of the issue!
Very poor customer service from a foreign call center. Unresposnive service team. Can't get them to come out and remove their tank after 4 calls!
They switched to a centralized call center and hired muppets to staff it. I tried to order propane for 2 hours and none of the representatives could even work the phone much less complete an order. I was disconnected 3 times and the last representative argued with me that 80% of a 120 gallon tank was 85 gallons (it’s 106, and I asked for a fill, not a specific amount, she didn’t understand after I explained it three times) I finally just hung up and called sequoia propane whe… See more
They have let us run out of propane during this difficult time. And the trucks are all parked. We are on keep full status. Should have been out for refill when reached 30% and at 8% this morning!
I called customer support and after about 15 minutes with an ESL employee was told no technicians are available and I should call a third party. My gas tank was filled Tuesday and while the gas grill fires up, the gas fireplace is not working.
I've been trying to get propane delivered for 9 days. I have been given 4 different dates and STILL NOTHING! 9 DAYS WITH NO PROPQNE IS UNACCEPTABLE 😭🤬
On the 21st I paid $200 for 72 hour delivery. That was weeks ago. No propane! We have elderly and a baby. Now we are living in a hotel because they won’t bring our gas. I am writing an article for the Sacramento Bee about this. This company should be sued. In times of covid they don’t even care! Shame shame shame on you!
Frequently asked questions about Northern Energy
How is Northern Energy rated?
Northern Energy has a 1.7 star rating with 27 reviews.
When is Northern Energy open?
Northern Energy is open now. It will close at 5:00 p.m.
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