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No Worries Rooter
- Contractors
- Gilbert, AZ
About this business
Specialties: No Worries Rooter of Gilbert offers residential and commercial drain cleaning, leak detection and repair, state-of-the-art sewer drain inspection cameras, emergency plumbing and water clean-up, damage restoration services, hydro jetting, and general, whole-house plumbing services, backflow prevention services, mainline sewer cleaning, leak detection, burst pipe repair, water softeners, and more. We are family-owned-and-operated and committed to the highest innovation in plumbing technology. Our company is a memb... read more
Location details
195 W San Angelo St, Gilbert, AZ, 85233, United States
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This company was recommended by a family friend. The owner came out and said there was a slab leak, called another person to check for asbestos and lead, said there would be a ******* charge for the testing, made holes in walls in 3 of my rooms. He then stated that there was water underneath the foundation, and it would cost between 20k and 40k to do the restoration, which did not include the plumbing. Mind you, there was no visible water damage anywhere! All I needed was for the leak to be found and plumbing to be fixed. He... read more
Business response:
Thank you for bringing your concerns to my attention. We take all feedback seriously and strive to address any issues promptly and professionally.I understand your decision to file a review with the BBB. I assure you that we are committed to addressing any discrepancies regarding our sales and pricing. However, as the female owner of this company, I stand by the transparency and integrity of our pricing model, which is based on industry standards and the scope of work required to ensure the highest quality service.I understa... read more
We had a water leak coming from our water meter in our front yard. I called No Worries Rooter LLC and they came. When *** arrived he said he could do the service and asked me to sign a contract. I didn't think anything of it and after I did he showed me his prices of a thousand dollars and up. I was shocked! He did fix the leak with a 3/4" PVC line on the meter and then told me I owned him $1,4051.00 for under a hours work. He charge me $150.00 for a residential trip charge when his business is less than a hundred yards from... read more
Business response:
Hello ***, I've read through your comments, and we were more than upfront with the trip charge and pricing. Our pricing reflects the workmanship and efficiency our customers have come to expect from us. Our trip charge is our trip charge, and we do not waver from it.There are opportunity costs each time we take a job. With yours, the technician missed his daughter's school presentation. Please know that we always aim to please, so I am unsure as to why you're leaving such feedback almost a month later. You also have not cont... read more
This company was contacted to detect a possible underground leak at one of our properties, however once they were at the property, they made the decision to investigate to locate faults that the boiler system could have and to advise on repairs which was something that was not asked for nor approved. The Invoice received for their recommendations was for over 4k. In addition, the Invoice states that adjustments to a faucet was performed, which did not occur.When the service call was made and I asked about the cost, I was tol... read more
Business response:
*****/******/********, We have been through this with you. ******** presented herself as an authorized party. She approved and signed the service call report/invoice. Your company has a history of trying not to pay contractors. The approved services were rendered and have been invoiced. You're misrepresenting the trip charge. That is its own charge, and that was explained to ******. Your internal issues are not our concern. All of our phone calls are recorded and have been given to our attorney. Your continued threats of int... read more
*** never had a plumber respond so quickly and do such great work until I hired no worries rooter. It was really refreshing to receive excellent customer service. I felt a huge weight lifted off of my shoulders knowing that I have finally found someone I can trust. I highly recommend no worries rooter. They truly lived up to their name, I no longer worry about my plumbing.
Business response:
Thank you so much, ****, for taking the time to leave your review. It's great to hear feedback like yours. I'm even happier to hear that we could relieve some stress and help. Please let us know if there is anything you need in the future. We'd love the opportunity to serve you again. Thank you!
Frequently asked questions about No Worries Rooter
How is No Worries Rooter rated?
No Worries Rooter has a 4.7 star rating with 123 reviews.
When is No Worries Rooter open?
No Worries Rooter is open now. It is open 24/7.
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