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Nielsen's Frozen Custard
- American
- Layton, UT
About this business
Location details
378 North Main Street, Ste. 2, Layton, UT, 84041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great product, poor service, and no credit/ATM cards – Their product always meets my expectations. I've never had a great experience with the staff. They are slow, bunt, and disorganized. The biggest problem with their operation is their decision NOT to accept credit/ATM cards. They are a check/cash only store. I always go prepared with cash, but on one occasion I was informed that they were out of cash and that they would gladly accept my money but would not be able to make change! I left the store frustrated not willing to... read more
Fabulous Custard served by Teenagers with very little work ethiic – Went to pick up a quart of custard and a cherry chocolate concrete last night. I have driven by this establishment many times but have never stopped. My family had a craving for a sweet frozen treat and I decided to stop this time. The menu was very plain, not many items to choose from but I can handle that. After I was told they didn't accept Debit Cards I paid with a check and waited. There were 5 teenagers on duty and I only saw one of them gainfully work... read more
Surley Staff, OK Ice Cream – I've been to this pale a few times. My wife usually convinces me to go as I would not notmally give a place like this my business. The staff is unfriendly, slow and at times downright surley. It's ok to let teenagers work in your establishment, but a little adult supervision sometimes might help. And, tell them to smile! No credit cards? Give me a break! This speaks loudly to me that the owner's have enough business and don't care one bit about their customers. And don't give me the excuse about ... read more
Great custard--terrible service! – This place has great, amazing custard. However, the service is TERRIBLE! I went one evening and saw that the dining area was full of people so I opted the drive thru. I arrived at 9:35 and they close at 10:00. I figured it would be ok because I had 25 minutes to get to the window. There were approximately 6 cars in front of me. I waited 40 minutes until it was my turn to pull to the window. Mind you, the customers in the cars in front of me got served and I watched as customers walked into ... read more
Poor Management and Customer Service – For 20 years now I have driven many miles out of my way to visit Nielsen's Frozen Custard in Holladay, I love the product. However, on a number of occasions I have come to find the service and the facility unclean and the service slow and not very friendly. In the summer during evenings and nights you will find the wait to order around 20 minutes and more. Then you will wait that much time again for the order. During the day, particularly if you come around the first two hours of openin... read more
One of a Kind – Utahans are financial about their ice cream. That being said, you can find a variety of ice cream shops open year round, but Nielsen's is at the top of my list. The custard is Creamy and SMOOTH - My favorite is the Triple Berry Sundae - which separates the flavors of fruit from the custard (unlike a concrete which blends them together) Top it with salty roasted almonds, and you have a perfect dessert!
Best desert around, but stuck in the past – The Frozen Custard at Nielsen's is amazing on a cone, or in a cup or Concrete. The toppings are delectable and the nuts are high quality, even the service is occasionally speedy. The only real problem Nielsen's has is its lack of a Credit or Debit Card machine, many customers are lost and custard wasted due to some people's inability to pay. Definitely go to Nielsen's for a treat, but don't forget cash or you will be sent home hungry.
YAY!!! – Ok. So I have LOVED Nielsen's scince I was little and its still the same and I LOVE IT! I honestly can't get enough! My husband will take me there for any reason he can think of because we both think their custard is delicious and I hope it will be around for a very long time!!! p.s. I have gone to other custard places around the state and NONE of them even compare to Nielsen's!...all locations! :D
Mop, please! – I don't even remember what the custard tasted like because all I remember is that the inside of the shop was so darn dirty...how about a mop and a bucket to clean the walls? We went on a Friday night and the staff was all teenaged girls and they clearly weren't told to clean the place. Shame on the owners for letting this local tradition get so run-down and not having strict cleaning standards. Having heard so much about this place, I was frankly quite disappointed that my first and only impression was that it... read more
Frequently asked questions about Nielsen's Frozen Custard
How is Nielsen's Frozen Custard rated?
Nielsen's Frozen Custard has a 4.3 star rating with 1,059 reviews.
When is Nielsen's Frozen Custard open?
Nielsen's Frozen Custard is closed now. It will open tomorrow at 9:00 a.m.
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