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Nexus Logistics Cargo PTY LTD
- Consumer Services
- Dandenong South, VIC
About this business
Location details
8/112 Hammond Rd, Dandenong South, VIC, 3175, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 5:00 p.m. | |
| Tue | 10:30 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely unprofessional service. Boxes consigned on 13 Nov 2025 under BL 38710 with a maximum promised clearance by the first week of January 2026. As of 16/01/2026, the cargo is still not unloaded. The Sri Lankan clearance agent is unresponsive, and the Melbourne office avoids calls instead of giving clear answers. No accountability, no transparency. I strongly do not recommend Nexus Cargo.
Worst customer service ever. Poor Documentation. Do not use them
Really disappointed about trusting this company based on the reviews. Communication is zero. Nobody is answering the calls. We have been waiting to receive our shipment since early december. Half month gone and nothing received or no update unless we contact them a few times. We will have to leave the country before we get these boxes cleared. Very bad service overall and will never use it again in the future.
When I tried to contact customer support, to get the cargo collection cut off date and the ETA for cargo, responses were slow and unhelpful, and no one took responsibility for the issue. The level of professionalism is far below industry standards, and this entire experience has caused unnecessary stress and inconvenience. I would strongly advise others to think twice before using this company's services. Reliability and proper customer service should be basic expectations, but unfortunately, this company failed on both.
Very efficient and conscientious and super organised staff both Sarah an absolute angel and Mr Dharmasiri always keep their word and work soo hard to help and meet the needs of their very big clientele . We are lucky to have shipping agents we can depend on. Even clearing in Sri Lanka is organised and easy. The best shipping agents specially for Sri Lanka 🧚♀️
Frequently asked questions about Nexus Logistics Cargo PTY LTD
How is Nexus Logistics Cargo PTY LTD rated?
Nexus Logistics Cargo PTY LTD has a 4.2 star rating with 69 reviews.
When is Nexus Logistics Cargo PTY LTD open?
Nexus Logistics Cargo PTY LTD is closed now. It will open tomorrow at 10:30 a.m.
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