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Nexum Group Inc
- Financial Services
- Orlando, FL
About this business
Specialties Nexum Group Inc is a consumer and commercial collection agency with locations in Orlando, Tampa, and Fort Lauderdale. We assist our locals, as well as the nation with accounts receivable issues. Our credit reporting, skip tracing, vast network of attorneys, and overall management of receivables will alleviate some of those write offs.
Location details
3700 34th St suite 100b, Ste 100B, Orlando, FL, 32805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have an delinquent account that went into this agency. It was for a medical bill that was in process of appeal with my insurance. When I called and spoke to Leetasha she was VERY rude, VERY disrespectful. I requested a bill or invoice and she claimed she did not need to send me one because she was not billing me. She told me to figure it out myself and hung up on me. The expectation was for me to pay thousands of dollars to her with no documentation. That sounds legit right??? I work customer service daily, this is very po... read more
Business response:
Good day, if this is true it is unacceptable. I make it a point to everyone that works here to treat everyone with respect no matter how you are being treated. I will speak with her to get to the bottom of it. As far as your bill, I have spoken with the client and can speak to you further on what they are saying. Please contact mike@nexumgroupinc.com to discuss.
I own a company out-of-state and engaged the Nexum Group to help us collect a bad debt in their area. The owner, Mike, was very responsive and professional and got our account settled within 2 weeks on a bill that was 6 months overdue. They were also able to collect finance charges on the overdue balance we had with our client. We are very happy with the service provided by the Nexum group and would recommend them highly.
Business response:
Thanks for the review Dave!
If you are thinking or debating about the agency, debate no more. Mike, and his entire team have raised the bar for me. I used to deal with a mediocre collection agency. After countless hours of searching for someone new, Nexum literally fell into my lap. Mike has been very helpful and accommodating. I run operations for a few businesses so I am always on the go, I'm never bothered by multiple calls from this agency, they always take the account and run with it at full speed to get it paid. I appreciate Mike, and his team th... read more
Business response:
Thank you for the awesome review, not many take the time to write a review on our BBB so greatly appreciated! Reach out if you need anything! - Mike
I am a landlord and hired Nexum to collect rent from a former commercial tenant that I already had a judgement against and financial disclosure statement. Two months later, I still have no status report and they aren't returning my emails. I left a voicemail message as well. I'm not impressed with their service and poor communication. Be advised.
Business response:
Hey Daniel, I am sorry you are having trouble reaching us. You can email me directly mike@nexumgroupinc.com or you can call in within business hours and someone will answer the phone. It is 9-5 monday - thursday and 9-1 on Fridays. You shouldn't have to leave a voicemail there are 5 people answering incoming phone calls. Please call in so we can get you your update and make sure we are all on the same page. Best,
My father has a cardiovascular care facility and mike has been handling out accounts for the past two years. I have used other agencies in the past that do not compare to Nexum group. The results and account management have been great and they are always quick to fix any issues.
Business response:
Thank you!
April of last year I had an account in collections, which led to several daily calls from this collections agency. I begin working with an associate from this agency, and we had set up a payment plan. After a month or two the balance was completely paid off and I was ready to continue my classes. But there was a small problem that remained... the collections agency didn't contact my school to advise them the balance was paid. So I called the collection agency for about 5 business days wasn't able to get in touch with anyone,... read more
Business response:
I am sorry you didn't have a good experience. We try and make it a good experience for everyone that calls into our office because we are all people regardless if we owe money or are trying to collect. I assure you there is no grudges being held, once a balance is paid it will show up as paid on your credit report. There are thousands of debtors we report to the bureaus every month, and plenty of those people have called into our office disrespecting us. This is the nature of the job, there is no way we could hold that many ... read more
Got TWO phone calls regarding AN UNKNOWN person's supposed debt. TWO phone calls on my personal cell phone number which is out of state. I do not know this other person but Leticha said she was legally allowed to do a skip trace and my personal cell phone showed up so she was allowed to call my number - really? Isn't this a violation of the Fair Debt & Collection Act? Oh yes, also gave the Nexum Group wrong address information when I asked.Shady, very shady
Business response:
I apologize if you are not the right person, we have no intention on calling people who do not owe money to our clients. Your number likely showed up for the person we are trying to reach. It isn't a violation of the FDCPA to call the wrong number either. We skip trace a person and sometimes the numbers are inaccurate. If it is a wrong number, no big deal just call us and tell us which number it is so we can remove it. You can also email mike@nexumgroupinc.com and I will personally remove it. Sorry for the inconvenience, ho... read more
When I first called them in November, everything seemed top notch and I'd love to change this review if indeed any work gets done but to day, 6 weeks after placing the paperwork, total silence. I placed the paperwork Jan 16th, 2020. I have called & emailed several times over the last 6 weeks asking for a status of collections. No replies. I have called all their phone #'s. They do not answer but will immediately ask if I have a question in the popup on their website. When I identified myself on the website today (twice), no ... read more
Business response:
This simply isn't true, if you are reading this, please call our office to verify our phones will always be answered during working hours. The pop up on the website is a live chat, that is automatic and is there to answer questions for people. I do not have a single message from this person. Sir, if you could call the office and just ask to speak with Mike, I can get you squared away. Not sure how you would get ripped off because it is contingency based. We get paid when you get paid, and I have been monitoring the live chat... read more
I am a new client with them and I can say after just a 2 weeks we are already impressed. Our old collection company had such a horrible rate at collecting our debts. They have already set up payment plans and have one debt paid in full. Our account manager Jason has been very helpful and answered all my questions promptly.
Business response:
Not many people take the time to go out of their way to write a good review. Thanks for trusting us with your business and we will continue to exceed expectations. If you need anything don't hesitate to call us and we will get it done. Thanks!!!
Frequently asked questions about Nexum Group Inc
How is Nexum Group Inc rated?
Nexum Group Inc has a 4.1 star rating with 133 reviews.
When is Nexum Group Inc open?
Nexum Group Inc is closed now. It will open tomorrow at 9:00 a.m.
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