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Nexgen Air Conditioning and Heating Inc.
- Contractors
- Anaheim, CA
About this business
Specialties At Nexgen Air Conditioning and Heating, we strive to go beyond being just your HVAC contractor and plumber, but look to be your HVAC and plumbing partner for years to come. Experience the Next Generation of Home Comfort. History Established in 2015. The next generation of home comfort - that's what we have become. With the hard work and dedication from our team of expert HVAC technicians, our professional customer service team, our effective managers and our visionary leadership from our President, Ismael Valdez,... read more
Location details
700 N Valley St, Unit K, Anaheim, CA, 92801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:30 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
We had the worse experience ever with this company which installed a new furnace for ** in 2019 that lasted about a year before we needed a new one which broke down a year later. They couldn't fix it and it was Dec. 2023 and freezing cold, we had no heat (we don't have AC on the house). After waltzing us around we finally threw up our hands called another company and had a new furnace installed. We are trying to get *****************, president or Nexgen to reimburse us for the new furnace as we have now invested thousands o... read more
Business response:
This review is completely false we installed a unit that had issues. We replaced the unit in 2020. The new unit installed had no issues but the client failed to maintain their unit for 3 years which caused a problem. We performed the diagnosis on the unit found the failure (we even got the manufacturer to warranty the parts even though the manufacturer requires maintenance) client was convinced by another company to replace their under warranty unit with another unit (not sure why they did that)
Do your homework before using NexGen. I called NexGen for a tune-up and walked away with an overpriced system. The system for my **** sq. ft. home should have cost me anywhere from $8.000 to $17,000 installed with new ductwork. $17,000 being a top of the line system. I received their VALUE SYSTEM for $23,000. THERE'S A SUCKER BORN EVERY MINUTE AND CONGRATULATIONS TO ***** AND ****** THEY PLAYED ME AND MY WIFE TO ***. The biggest lie I was to find out is that they told me the system they installed should have really cost me $... read more
Had a whole house recipe in may which costed us a fortune considering it destroyed my entire downstairs they left us without water for 7 days when they finally got it fixed they failed inspection twice because one of the techs went through a structural beam. This company left us in a mess of construction for a month and a half. Well fast forward to last night less then 6 months after repipe and one of the pipes they redid burst in my wall and flooded my downstairs again. Here I am with kids and currently pregnant and again N... read more
NexGen sent two aggressive salesmen to my house that sabotaged my HVAC system after trying to sell me services I didn't need.I had them come to my home to do an HVAC "rejuvenation". They spent an hour in my attic and came down and told me they had taken apart my entire system and it was in a serious state. They said the blower motor was leaking oil and urgently needed to be repaired. They also tried to sell me on air scrubbers and other warranty addons including a hard start system for each condenser.I didn't have the money ... read more
My 19yo garbage disposal was leaking and needed to be replaced. The cost of that model at ********** is about $150. It cost me $661 to replace a garbage disposal! I needed it fixed right away, so I paid it, but the bill seemed excessive. Ill try someone else the next time I need work done.
Beware of doing business with this company. We called them for a simple emergency repair which they initially failed to do properly even by their own company standards, but ultimately did correctly. (They did however leave a gaping hole in the wall). The plumber then identified additional problems which he said could cause major issues - an old pressure gauge/ shutoff valve and a leak in the water pipe under our front lawn and driveway. This was a very expensive project. He quickly **** up a contract on his iPad and we fooli... read more
This company's representatives are deceptive and insidious. Be careful and make sure YOU get your Docusign documents on YOUR device and review ALL 23 pages of that financing before signing anything. Don't dare let them scroll past all pages to the final signature page thinking everything they promised is what's in that document! The salespeople took advantage of me, and now they have placed me in debt beyond belief. We elderly folks are very trusting and do not understand tech as well as younger generations. I am not a tech ... read more
I wrote a review in May detailing a few issues I had with Nex Gen.Im happy to write a new review (bbb pls take down my first review as circumstances have changed).To tell future nex gen ********* that That indeed they are professional and should an issue arise they react promptly and approximately to rectify that issue.Their customer service did a great job and the tech that came out went above and beyond.We are all humans, mistakes are made by all humans I think the much bigger issue is how a person or company reacts to the... read more
Business response:
thank you *****!!!we strive for perfection but do fall short sometimes. I can assure you this when and if we do make a mistake we will do everythign in our power to make it right. We appreciate you working with us
Had 2 other companies come by and tell me that I needed a new AC system. Within minutes ************** had it diagnosed and literally saved me tens of thousands! All I needed was a new thermostat. Thank you Art, and thank you NexGen.
Frequently asked questions about Nexgen Air Conditioning and Heating Inc.
How is Nexgen Air Conditioning and Heating Inc. rated?
Nexgen Air Conditioning and Heating Inc. has a 3.4 star rating with 231 reviews.
When is Nexgen Air Conditioning and Heating Inc. open?
Nexgen Air Conditioning and Heating Inc. is open now. It will close at 8:00 p.m.
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