NewYork-Presbyterian David H. Koch Center

Aneta Trenkoska 

on Google

2 months ago

I had a very upsetting experience today at the front desk during my recent visit. The receptionist I interacted with was abrupt, dismissive, and spoke in a tone that added unnecessary stress to an already emotional situation. We do not come to hospitals casually. We are often there because we are worried, scared, and waiting for news about a dear family member. In moments like that, kindness and basic respect matter more than ever. The front desk is the face of the hospital and it should be a place of professionalism and emp... read more

Claire Elliot 

on Google

2 months ago

Read all the negative reviews. The lobby is uninviting--especially when you are checking in for major procedure or have other important health issues going on. Who needs go through process that makes you do all the work and seems to be modeled on airline check-in? Doesn't the hospital want to treat its (paying) patients as humans? Or are we data entry clerks? I had to figure all of this out in a weakened state as I was arriving for colonoscopy. During another visit, I had to help a friend who was very ill figure it out. Don'... read more