36 Richboro Rd #1A, Ste 1A, Newtown, PA 18940 United States
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We are a vacuum and sewing machine store that also sells Miele Appliances and air purifiers.
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Tr H. on Birdeye
4 years ago
02/16/2019, 12:35 PM
I have seen heaven, and it’s Newtown Sew and Vac. Don’t call me overdramatic – I’ve been to countless repair shops with their crusty old dudes who make you feel like less of a person for having a broken item – but Newtown Sew and Vac is different. It’s not a repair shop. It’s an EXPERIENCE.
Against everyone’s better judgement, I bought a cheap, used sewing machine on the internet, and to no one’s surprise, it didn’t function as advertised. The seller was a stand-up guy and offered to repair it…if I mailed it back to him at $50 and tons of wear and tear on the machine, or I could take it to my own shop to see what they could do. I didn’t have a “shop”, so I didn’t know where to turn until I Googled Newtown Sew and Vac. Sandor answered the phone, tried to help me troubleshoot it, and when all else failed, said I could bring it into the shop on a Friday when Tom, their repairman, would be there.
I showed up that Friday, and to my surprise, Sandor remembered our phone conversation. I was a bit early, and he told me to make myself comfortable in their “kitchen” to wait a few minutes for Tom. His son arrived with the friendliest dog who DOESN’T jump or slobber (I’m from a dog family – friendly dogs jump and slobber on EVERYONE, but not this one!) and offered me a fancy coffee and some chocolate covered bacon. It was like I was a family member in their family kitchen! We chatted about an event they had had the night before, and I just knew I was someplace special…even before the repairman arrived! We also chatted about how much I had paid for the machine, which Sandor had plugged in and seemed to know everything about, and I was embarrassed to tell him how little I had paid for it thinking he would tell me I had gotten what I had paid for – a piece of junk.
To my surprise, Sandor complimented me on having found a bargain, and when Tom arrived, Sandor, who was talking to a customer on the phone, told him I had quite a story. Tom listened patiently, laughed in all the right spots, then checked out the machine. In mere seconds, he correctly diagnosed the problem and attempted to fix it on the spot. Unfortunately, my stubborn bargain find just wouldn’t fix. So Tom offered me several possibilities when he would take it back to his workshop – either it just needed a little extra TLC (oil) or perhaps a part, but no matter what, he was perfectly willing to talk with the original seller on the phone to work out the cost which he broke down with each possible repair. He also said he’d be in touch before doing anything that would cost a fortune “because it wouldn’t make sense to charge a lot for something that had cost so little”. Why was I ever embarrassed? It was like taking my broken toy to my favorite family member that I knew would value my toy as much as I did (and wouldn’t overcharge me for fixing it!)
I returned to pick up my machine the following week feeling pretty special. Sandor remembered exactly who I was and told me HE had a story for ME. Turns out the machine just needed some extra TLC, and Sandor wanted to make sure I wasn’t mad at the original seller. He said it was like taking the car in for an oil change and the shop disassembling the transmission – no one would actually do that because it didn’t seem to need to be done, but in my case, it needed to be done, and Tom did the sewing machine equivalent of that. Pretty special, right?
Well, as we were talking about it, a customer with a Dyson vacuum came in, and Sandor’s son was helping her to troubleshoot it just like they had done for me with my sewing machine the week before. Sandor explained that they try to see if it’s something simple they can just fix on-site and not charge people – it’s not about the dollars, it’s about helping people. They help everyone who comes in with a broken “toy” and treat everyone like family. What an experience, and it doesn't just feel like heaven, it smells like it too!
A C. on Yellow Pages
4 years ago
02/16/2019, 02:10 AM
I have seen heaven, and it’s Newtown Sew and Vac. It’s not a repair shop. It’s an EXPERIENCE.
I bought a cheap, used sewing machine on the internet, and to no one’s surprise, it didn’t work right, so I went to Newtown Sew & Vac. I was told to make myself comfortable in their “kitchen” to wait for their repairman Tom. Sandor's son offered me a fancy coffee and some chocolate covered bacon. It was like I was a family member! We chatted about how much I had paid for the machine, and I was embarrassed, thinking he would tell me I had gotten what I had paid for – a piece of junk. To my surprise, Sandor complimented me on having found a bargain.
Tom soon arrived and even attempted to fix it on the spot. Unfortunately, my stubborn bargain find just wouldn’t fix. So Tom offered several repair scenarios and even said he’d call the original seller before doing anything that would cost a lot “because it wouldn’t make sense to charge a lot for something that had cost so little”. It was like taking my broken toy to my favorite family member that I knew would value my toy as much as I did (and wouldn’t overcharge me for fixing it!)
I returned to pick up my machine the following week feeling pretty special. Sandor remembered me and explained that Tom had given the machine the extra TLC it needed and that the seller hadn't lied or missed something. He didn't want me to be mad at the seller. Pretty special, right?
As we were talking, a customer with a vacuum came in, and Sandor’s son was helping her to troubleshoot it just like they had done for me the week before. Sandor explained that they try to see if it’s something simple they can just fix on-site and not charge people – it’s not about the dollars, it’s about helping people.
Turns out, *I* wasn't special -- this family is. They help everyone who comes in with a broken “toy” and treat everyone like family. What an experience, and let me tell you, this place doesn’t just feel like heaven, it smells like it too!
Tracey Halliday Phelan on Facebook
4 years ago
02/16/2019, 00:53 AM
It felt like taking my favorite broken toy to my favorite family member. My sewing machine is probably the nicest machine I'll ever own, and even though it seemed like a cheap internet buy, it always felt like they valued my sewing machine as much as I did. They fixed it without charging a fortune, just like family. Such a welcoming place filled with kind and knowledgeable people. And it smells nice too. 🙂 Thank you!
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Colleen Devlin Brown on Facebook
4 years ago
12/09/2018, 09:12 AM
More than accommodating. Quality product with quality service. It’s also nice to just walk into their shop. They are the type of business who will make suggestions and tell you where to go if you have a specific need to the best of their ability. That is a big plus in my opinion.
Lisa Williams Kervick on Facebook
5 years ago
11/29/2018, 04:54 AM
Always have a wonderful experience with newtown sew and vac. I accidentally ordered the wrong hose for my vacuum online, so I called up the store to see if they had the model I needed and they had it! Was super excited to be able to have the repair resolved and my vacuum working in about 5 minutes. I’ll call them 1st next time and save myself the hassle of trying to do it myself. Some things are best left to the professionals. It means a lot that you all are great at what you do! Will refer all my friends and family to your store for repairs and service. Sincerely, Lisa K
Lisa Landy Safran on Facebook
5 years ago
10/06/2018, 07:17 AM
I have been going to them for over 20 years, they are a Mom and Pop and now son owned and managed store. Always providing the greatest customer service and had high quality items. They service my central vacuum and other vacuums. I love my Meile appliances, the best I have ever owned especially the coffee maker and the Combi steam oven. Looking forward to the next cooking demo.
Business Response:
Hello There dearest Lisa. Thank you so very much for this beautiful recommendation. It has been our pleasure to take care of your appliance needs for the last many years.
Jen Schwiker Ralston on Facebook
5 years ago
09/05/2018, 20:55 PM
So helpful ALL the time!
Business Response:
Thank you Jen. We appreciate your very kind review.
Jen Schwiker Ralston on Facebook
5 years ago
09/05/2018, 13:44 PM
So helpful ALL the time!
Business Response:
Thank you Jen. We appreciate your very kind review.
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