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Newton-Wellesley Eye Associates
- Optometrists
- Wellesley, MA
About this business
Location details
65 Walnut St #301, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have seen none of the problems cited by others. My doctor is Jill Smith and she is knowledgeable (of course), answers questions, and both caring and pleasant. I have never had to wait long to start the process once I arrive. Sometimes there is a short wait between the preliminary exams and seeing Dr Smith but the entire appointment is less than an hour. Dr Smith performed cataract surgery on both of my eyes and everything went well. I see her annually for checkups.
Absolutely mismanaged. They cancel appointments that were already rescheduled and after waiting over 6 months for rescheduled appointment. There is no office manager. Front desk, Billing department, none knows what they are doing. When asked for management information, thr call gets put on hold and disconnected. I don't know what is happening here. I would like upper management to reach out to me.
This place is the worst of the worst when it comes to being organized and responsive. I had an appointment cancelled by the staff for unclear reasons, then they never followed up, and the staff doesn’t respond to MyChart messages reliably.
This place was absolutely terrible. We took my son in for a follow-up visit after he was hit by a tennis ball. Since our insurance only covers injury-related visits (not routine checkups), I made it very clear when scheduling the appointment that this was specifically a follow-up for his injury, not a regular checkup. Yet a month later, we received a $400 bill because the visit was coded as a routine exam. When I contacted the billing department, they submitted a request in April for the doctor to correct the coding, but she... read more
Frequently asked questions about Newton-Wellesley Eye Associates
How is Newton-Wellesley Eye Associates rated?
Newton-Wellesley Eye Associates has a 1.9 star rating with 15 reviews.
When is Newton-Wellesley Eye Associates open?
Newton-Wellesley Eye Associates is closed now. It will open on Monday at 9:00 a.m.
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