New Roads Treatment Center Provo

Madelyn I 

on Google

2 weeks ago

Avoid this place!!! I came here voluntarily in March of this year, hoping to get help. Unfortunately, my experience was extremely disappointing. First, their program has a strange hierarchical system where other patients have to “approve” your progress before you can “graduate.” This felt unhealthy and unprofessional, especially for people who are already struggling. One of the lead social workers had a terrible attitude and showed no empathy toward suffering clients. Instead of support, I often felt dismissed and looked dow... read more

Nani Muss 

on Google

3 weeks ago

New Roads Behavioral Health's admissions staff lied about their therapists' specialties, having a psychiatrist for clients, and having access to Alcoholics Anonymous meetings. They gave me a therapist who wouldn't use the official DSM-5 name of my disorder while treating me, even when corrected multiple times, and could not answer my questions about my diagnosis. While I was there, multiple people left early because they were unable to access adequate medical care. If you need to go to the ER, they will send you without your... read more

Amethyst 

on Google

6 months ago

Do not send your family member or loved one here if they need support in any way. If they are too depressed or anxious to ask for help or don't already know exactly what will help, most staff will abandon them with no regard for their happiness or safety. For someone more outgoing and forceful, this program could be helpful, but they treat all patients as prisoners and like they should do what they are told without question or be punished for struggling too much. There is a fundamental misunderstanding here of how to support... read more