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New Country Lexus of Westport Service Center
- Car Dealers
- Fairfield, CT
About this business
Location details
80 Kings Hwy Cutoff, Fairfield, CT, 06824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
If you decide to go to a Lexus dealership for service, DON’T let it be this one. Charged a diagnostic fee & the cause was never found after 2 attempts with the dealership. Save your money and go elsewhere. Lack of professionalism & quality of work there.
The quality of work performed was fine, but that's about all the positive I have to say. Pricing transparency is almost nonexistent; prior to scheduling, I called to get a quote on an oil change and was given one number which was reasonable for a Lexus dealer in the general area. Upon arriving I was told the oil change would be a different, higher cost; when asking about the discrepancy, I was told the person I spoke with prior to scheduling is simply at an answering service call center and "they just quote the lowest number... read more
Service Advisor I dealt with has no business dealing with customers. He is unprofessional, and confrontational. My Lexus is still well under Manufacturers warranty, but all he kept focusing on is me paying a diagnostic fee. Now mind you I was a General Sales Manager at a large dealer for years, and 28 years in the business total. So I know the business. What ended up happening? He claims what I brought it in for their technician could not replicate. So because of that, he ended up getting his wish and charging me the $255 di... read more
Frequently asked questions about New Country Lexus of Westport Service Center
How is New Country Lexus of Westport Service Center rated?
New Country Lexus of Westport Service Center has a 4 star rating with 212 reviews.
When is New Country Lexus of Westport Service Center open?
New Country Lexus of Westport Service Center is closed now. It will open at 7:00 a.m.
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