Nettalk.Com Inc

Dennis C 

on BBB

5 years ago

A company offering phone service that does not have an actual phone number to call for support. Let that sink in. I used the Nettalk DUO product from January 2013 until the unit went out September 2019. I ordered the Nettalk ezLinQ device as a replacement direct from their website. The product arrived about 2 weeks later. I ran the setup but there was no dial tone. I started a support chat with Nettalk. Here are some responses. NT: The settings doesn't seem to be applied on the account. Please unplug / plug the device so our... read more

Ronald B. 

on BBB

6 years ago

Ordered new Ezlinq product and it is an excellent upgrade to the DUO unit that served me for 3 years before burning out likely due to a recent thunderstorm. Their support team is chat only but replies fairly quickly, I am not a fan of the pricing change on the new product (more expensive) but it looks like a better build than the previous unit. 

Michael L. 

on BBB

6 years ago

I've been a customer of theirs for approx. 2 years. I used to pay 6 months in advanced for service (thank goodness a few months ago i decided to do monthly auto-pay) On the early morning of May 24th 2018 around 6AM my service abruptly shut off. On may 11th my monthly auto-renewal kicked in and I verified with my C.C. company that the charge went through. So I was 10 days in to my cycle and it wasn't that they didn't get my payment. I contacted nettalk on thursday may 24th the same day the service went out to see what is goin... read more

Harish R. 

on BBB

7 years ago

This is one of the most incompetent customer service ever. For a phone company, they only do chats or by email and the response is way slow or days later . You basically have to spend all days with them to get the simplest thing done.... BBB should close them down. This is a nightmarish company.... If there was a way to give them negative reviews, I would. 

Bryan N. 

on BBB

7 years ago

I had their cell service plan (they are a T-Mobile reseller). NetTalk has terrible customer service, almost non-existent. They advertise international calling using the same adverts as T-Mobile, yet we confirmed with one of their company officers that their account on T-Mobile actually blocks making roaming calls. They do not have a mechanism to pass additional billing from T-Mobile into NetTALK's system. The NetTALK account management website is horrendously bad. The last straw, however, was when porting out to a different... read more

John M. 

on BBB

7 years ago

I purchased the nettalk duo @ my local Walmart in Arkansas on clearance (back in June 2014), it came with 3 free months... To make a long story short, I have had it now for 3 years & still works fine. I have traveled to Argentina & was able to stay in connection with family & friends from US. The only issue is if you bandwidth or internet service is choppy, the phone call will be too.. But that is Not Nettalks fault... I purchase in April 2017 the Wireless & so fare am satisfied with the service... There are some dead areas... read more

John N. 

on BBB

7 years ago

Pros: 1. They have cheap Tmobile plans Cons: 1. They have terrible customer service that will frustrate you to the point where paying more makes sense than to deal witht their cheap plans Today, 08/25/17, 2PM - 3PM PST this is my real conversation with "Joanne" customer service rep: ****** Active ****** Active ME: hi this is the 3rd time my account is on AUTOPAY and canceled my service! REP: Hi ****, thank you for contacting netTALK live chat support. ME: my phone number: *omitted* I sincerely apologize for the inconve... read more

gordon c. 

on BBB

7 years ago

The Nettalk duo device has worked well enough over the past few years, but from time to time the service falls out and can neither make nor receive calls. This is not a router issue as other internet devices continue to work fine while nettalk is down. The real problem with Nettalk is the complete lack of proper customer service. They point blank refuse to accept or make any voice calls to customers, only chat/email and that is when they feel like it, not when you need it. My recent attempt to extend the service on line with... read more

Biowerks B. 

on BBB

7 years ago

I have used the Duo since the product was launched and never had a single problem. It is wired into a structured wiring box and distributes a dial tone available in each room. I am using the original equipment without a single failure. If you need to have a "land line" or fax at a very reasonable cost, this is the solution. Prior to nettalk I used Vonage and was very disenchanted with VoIP, but nettalk stepped up to the plate. It is certainly very simple to use, but with every electronic device, there are exceptions. I have ... read more