Neptune Society of Orange County

Rachel McGehee 

on Google

a month ago

Do not trust these people with your loved ones. There is no empathy or care in this place. They are simply collecting a paycheck. Very rude, and condescending. We went in to fill out paperwork for my grandfather's cremation, and not once did Julie say sorry for your loss or my condolences. It was “fill out these papers and let me know when you’re done. I’ll be at my desk.” Then I tried calling her again to simply get the phone number of the captain that was going to be with us the following day for my grandfathers memorial a... read more

Tricia B 

on Google

6 months ago

Maureen was helpful and easy to work with. She helped me complete the paperwork and explained available options, without it feeling like upsell pressure. She was very organized and walked me through everything when I went to pick up the ashes and certifcates. 

D M 

on Google

9 months ago

My aunt recently passed away and had prepaid her cremation. My mother, as her only next of kin endedd up having to deal with all of her final arrangements. My mom lives in Las Vegas,lives paycheck to paycheck and had to incur all kind of additional charges feom Neptune society. The representatives called her almost daily asking when she would be in the get the ashes. She explained MANY TIMES thats she has no transportation and had to figure something out.My aunts name was Marian on different occasions she was called Miriam ,... read more

Dana Gomez 

on Google

2 years ago

I wasn't in the right headspace to write this review at the time I received the attached message. I was trying to make arrangements to bring my mother home on hospice, grasping at hope with phone calls from doctors, managing my family and ultimately making cremation plans for my mother- so yes my voicemail box became full. This man's voice messages were no better than his text messages and left me in tears at each encounter. Chet is an awful human being. 

Casie Anne Kelly 

on Google

2 years ago

I have to agree with the reviews on this page that this place is awful! Avoid. Find another place to help your family through a difficult time. Maureen is dismissive and does not work with families.