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Neptune Flood
- Insurance
- St. Petersburg, FL
About this business
Location details
400 6th St S, St. Petersburg, FL, 33701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amended my policy and advised accordingly.
I had a great experience working with Vicki Unkrich at Neptune Flood. She was responsive, professional, and extremely thorough in walking me through my renewal options. Rather than just quoting numbers, Vicki explained the differences in coverage limits and deductibles in a way that helped me think clearly about cost versus risk — especially important in a high-risk flood zone. She answered my questions promptly, updated my mortgagee information without delay, and processed my coverage increase efficiently. The revised decla... read more
I had an excellent customer service experience with Eddie Richardson. Outstanding ambassador for this company. I am still in the process of deciding to buy this insurance and he helped me navigate so policy pointers. From this conversation I got it that it is a cooperative work environment which leads to both employee and customer satisfaction. No pressure. There to help. Neptune Flood insurance also has a long standing good reputation.
They will start a policy that you didnt even agree to. Very bad practice.
Please do not believe any of the good reviews on here. I cancelled my policy renewal with them and they created a new policy for me under a different account number and then sent that to my mortgage lender. I have been promised a refund by multiple customer service representatives over the course of a month and nothing has come.
Frequently asked questions about Neptune Flood
How is Neptune Flood rated?
Neptune Flood has a 4.2 star rating with 324 reviews.
When is Neptune Flood open?
Neptune Flood is open now. It will close at 5:30 p.m.
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