Nelson Family Plumbing & Water Heaters

M. N. 

on Google

4 weeks ago

I called the number listed. I was transferred to another number that put me on hold. Then a lady finally answered and said another plumbing company's name. I told her I must have dialed the wrong number. I called the number back, the same guy answered that had put me on hold. I told him I'm trying to get ahold of Nelson Family Plumbing and I got transferred to another company. He hung up on me, I called right back and now it says the number is not in service. So I don't know if this company went out of business and they're j... read more

Kylee Harrell 

on Google

a month ago

We had a water line blockage that started on a Saturday afternoon in Hercules. I called a local plumber around 4:30pm, and Malik arrived quickly, just a couple of hours later. Because our sewer line was pretty long, a regular drain snake wasn’t enough, so they needed to use a hydrojet machine, which wasn’t available until the next morning. Malik understood how urgent our plumbing problem was and set us up for the earliest possible appointment at 6:30am the next day. Malik and Norman both arrived right on time and worked quic... read more

Angie Macias 

on Google

a month ago

I needed help with my water heater and thought I’d have to wait a long time for a plumber to come out. But I was happily surprised when Diego and Malik showed up within just a couple of hours. They checked out the water heater and figured out it couldn’t be repaired, so it needed a replacement. I was impressed at how fast they got everything done—the new water heater was installed in just a few hours. Diego and Malik made what could have been a tough day much easier by being understanding, friendly, quick, and always letting... read more

Max2 N 

on Google

2 months ago

The team hasn’t even finished the repair yet, but I’m already impressed. I had a warped pipe under my house in Hercules, which was making my kitchen sink and washing machine back up into each other—definitely not fun to deal with! Before calling this plumbing company, another plumber checked it out but didn’t really do anything to help and didn’t even look under the house. He just talked about breaking a hole in my brick foundation, which didn’t sound right to me. Luckily, my neighbor was using this plumbing company, and my ... read more

Andrew Sharp 

on Google

2 months ago

My wife and I have called on local plumbers several times since moving into our older home in Hercules, which has had its fair share of plumbing quirks. Each time, the service has been excellent—quick to respond when scheduling, always arriving on time, and even checking in to see if they could come earlier whenever possible. We’ve had old pipes swapped out, a new shut-off valve put in, and both a sink and faucet replaced. Malik and Gerald handled each job with real professionalism. They made sure to explain the costs, timin... read more