Neil Huffman Subaru Service

Leeann N 

on BBB

3 months ago

I’ve never had worst customer service. They gave me 2 quotes online and on the phone both the exact same. They Upcharged me $300 when I got here. The first time I was here they scratched my rims, and I have to pay to get them reloaded coated. I let them know when I got here, and asked if they could be careful this time. He said “ok” I didn’t even say sorry. I will drive all the way back to Michigan or Indianapolis to get my car serviced from now on. 0/10 I would not recommend anyone come here. They will charge you more than ... read more

John P 

on BBB

5 months ago

In Aug of 2023 I purchased a used car from this dealership. As part of the financing, I had to buy an extended warranty. In Dec of 2024 the car broke down and I had it towed there for repairs. After about 6 weeks I was told it was repaired and to pick it up. Upon leaving the car was still driving the same as when it first broke down. I returned the car immediately and told them it was not repaired!! The service dept took the car back and said they would make needed repairs.I told them I needed a loaner and was provided one. ... read more

William S 

on BBB

9 months ago

BEWARE: these guys don't communicate well and don't follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the dealership to follow through on our agreement has proven to be impossible. As part of the purchase we agreed that floor mats would be added and Huffman would provide/install a wireless phone charger in the car. The floor mats were provided, but they were "unable" to procure or install the charger before they encouraged me to pick th... read more

Amanda P 

on BBB

a year ago

I had taken a VW to this location to have it looked over because I was thinking about purchasing the VW from another car lot. I ended up buying a used Hyundai from this location. I was lied from the second I walked in the door to by multiple people. I asked the salesman during the test drive if this was a as is vehicle (because I saw on line Neil Huffman suggest you have as is cars checked by mechanic) he told me no it came with a 90 day warranty. I asked if it covered motor and transmission. He said yes. When I was in signi... read more

Jesse V 

on BBB

a year ago

Huffman Subaru was the worst automobile purchase in our life. My wife chooses the vehicles we purchase because she has more interest in the options than I do. She had decided on a Subaru Outback and went to Huffman Subaru to order a vehicle. She made the order, left a deposit and was given a delivery date. Upon that delivery date, we did not hear from Huffman Subaru, so the next day she called and was told 'your car didn't come in, it should be here next week'. So the next week my wife called and was told 'our' car had been ... read more

joshua m 

on BBB

a year ago

After leaving my recent review, the manager contacted me in which we discussed about the issue i was having and all. We both straightened out what the real issue was and came to a agreement per say in resolving the issue at hand. The manager discussed what will be changing in the future as far as marketing and service with their customers with the advisors. I am unable to retract the review i gave previously but the dealership meet with the customers needs and listened to what the customer advised about. Thank you for taking... read more

Nathaniel M 

on BBB

2 years ago

Horrible Customer Service and Dishonest. This dealership has had my vehicle since mid September performing several diagnostics / repairs before finally getting an engine approved through a 3rd party warranty company. I understand that the process of working with a 3rd party company can cause some down time. However, my vehicle has sat there weeks at a time with no work being done despite being told otherwise. Every deadline or promised timeline was a failure. Updates are non existent. Most recently I was told on 11/15/2022 t... read more

D. M. 

on BBB

2 years ago

My ** jetta was bought there when my clutch went out. I tried to fix it my self and bought a new clutch slave and master cylinder and couldn't get the fluid to take. after almost 2 month of them having my car it started with a new clutch slave is needed and then after a month oh you need a new master cylinder in it. The master cylinder was only a 1 day old and i told them i couldn't get the fluid to take because i didnt have there right exchanger to push the fluid threw the system. it was 1100 then it went to 1900. i told th... read more

Amber S. 

on BBB

4 years ago

I purchased a new vehicle from Neil Huffman Subaru in March of 2019. Since then I’ve had multiple issues with their employees. Around September of 2019 I took my car in for an oil change and they did not tighten my oil filter all the way and I drove to Lexington not knowing I spewing oil the whole time. I talked to Josh **** about the issue and he refused to help me get a rental, he even went as far as laughing at me over the situation even after his boss had told him to give me one. In september of 2020 I took my car back i... read more