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Neighbors Credit Union
- Finance
- St. Louis, MO
About this business
We provide consumer deposit (checking/savings) and loan products, business deposit accounts and commercial loans, home equity and mortgage loans.
Location details
6300 S Lindbergh Blvd, St. Louis, MO, 63123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Absolutely disorganized and terrible company to work with. I went with them to do a HELOC on my house, and we agreed to a value. Then, when the inspector came, they decided to change the loan amount by $100,000 without telling me. So, when I took a day off to show up and sign for it with my wife, the number was totally different. Of course, when I came to sign for it, the person who sold me the loan was not available, and nobody there was interested in helping me. They said I could just cancel it and walk away, which would m... read more
So looks like my family isnt the only one having issues with these people. My mom and I applied for a car loan through them she was supposed to be a co signer. They went behind our backs removed me and just and her on there. Now my mom is disabled as am I but she has hard time getting around we told these people this. But this was just the start. They never did anything to ever try to help us at all, all these years I was paying the loan and yes I was paying they took the money directly out of my account every month because ... read more
This credit union hasnt always been the best around but the customer service seems to be getting worse. Today, I sat on hold for over an hour to ask about my debit card (being that my current one is about to expire). The call said 7 people in line. It took over an hour to get through 7 peopleWhen the call was finally answered, i said thank you ************* was on hold for over an hour ******* seemed annoyed that I mentioned it, ******* was dismissive, unapologetic, and tried to hastily push me off the phone without ever loo... read more
Business response:
<p>****************,</p><p> We sincerely apologize for the long wait time, as we do have a goal to assist members as soon as possible. Additionally, there should have been immediate acknowledgement of your wait time by the representative.</p><p> We also want to apologize for the lack of empathy and "personal touch." With every member interaction, we aim to live our brand of being easy, trustworthy and lifechangingthis did not happen.</p><p> Your call has been reviewed by the agent, the agent's managers, a member service coor... read more
Not sure where to start with this review. I'm still in shock. Several weeks ago we applied for a small loan to purchase a used car. Once we were approved we proceeded to look for a car. It was difficult finding a car for **** which is what we asked for so we called back to see if we could get more. We're on a fixed income and the higher amount was denied so we kept looking for a car for around ****. BTW we checked earlier to see if our loan was still good and was told we had until the 20th to use the loan before having to re... read more
The neighbors I know is consistently understaffed, has an archaic (at best) app, and hardly any atm access. Plus when you call they can't give you answers because the right hand doesn't know what the left is doing. They advertise atms in your co-op but then charge when folks who need them use them. Shame on them. The place is a mess.
Well I thought they were a good company until they completely ******* us over. We had to switch loan companies over an issue with the appraisal. We asked them not to upload to to the **** said they would not and they did it any way once we closed our loan application. Don't trust this company at all.
Worst credit union ever dealt with, especially considering my accounts with them and cds. I'm suddenly locked out of paying my bills on line through them. My savings, checking, and cds are with them. I've tried going through their change password system and it doesn't work and keeps locking me out. Worse? It locked us out of our accounts. Worse? I've called them time after time today. Options are ridiculous; can't get an operator. Worse? Recorded messaged said I was on hold for approximately 23 minutes, or option 2, leave my... read more
Business response:
The described interaction does not meet our service standards. We apologize for the inconvenience and appreciate the feedback. A manager will be reaching out to resolve the issue.
This bank contacted us in 2019 to refinance our truck loan. They offered us a decent rate at a lower price. We went to some shady "member closing center" off Manchester and we spoke with a gentleman through a computer screen. We were told that monthly payments, and bi monthly payments were not an option and that we could only do bi weekly payments. We were also told our payments could be 3 weeks late and we would have no late fees or reports to our credit. The way our paychecks fall our payments are sometimes late. I've call... read more
I have been banking at neighbors credit union for 20+ years. By that I mean I was banking at St. Louis postal credit union before it turned into neighbors credit union. I will be with drawing all of my money today and closing all of my accounts with this bank. Over the last several months I have noticed that their customer service has completely done a 180° change. There is no one in the office to assist account holders and no one ever available to call for help. Three examples: two months ago I stopped by my local branch to... read more
Frequently asked questions about Neighbors Credit Union
How is Neighbors Credit Union rated?
Neighbors Credit Union has a 4 star rating with 300 reviews.
When is Neighbors Credit Union open?
Neighbors Credit Union is closed now. It will open at 9:00 a.m.
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