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Navis Pack & Ship

4.6

About this business

Location details

4811 Bowden Rd, Jacksonville, FL, 32216, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.643 reviews
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E Glickstein's profile image
E Glickstein 
14 years ago

Excellent Service and Damage-Free Shipments – Jo Ann, I had meant to write to let you know how much we appreciated the excellent service provided by your company. My brother-in-law received the piece of furniture without any damage. I would certainly recommend you to anyone who needs moving/shipping services in the future. Thanks again, Emily Glickstein 

Carole Moreland's profile image
Carole Moreland 
14 years ago

Prompt Response and Great Service go a Long Way – Hi Melissa: I just want to thank you for arranging the move of our piano from Dover, Massachusetts to Winter Park, Florida. It was received here in good condition yesterday afternoon, 12/17/2010, and all is well. I had tried to get information from Daniel Wiechman via the Internet (his office is in Greenwood Village, Colorado at your headquarters) starting on 10/1/2010. After three requests for blanket wrap shipping over a period of two months, I gave up and called you direct... read more

JaxNavis's profile image
JaxNavis 
14 years ago

Navis Pack & Ship of Jax Sets their Customer's Mind at Ease – Dear Jo Ann, I would like to thank you for correcting the mix-up with SAIA and our customer Sandra R. She was very upset and your timely handling of the situation made her and I very relieved. Also, you asked me to see how the customer liked the packaging...Well, I did not have to initiate the contact with her because she called me and was extremely happy with the way the table was packaged. She tried to contact you, but your phone was busy and she asked me to let... read more

MRipley's profile image
14 years ago

A Touching Customer Testimonial – Dear Miss Jo Ann and Family, Thank you for shipping my dad’s lion to me. After my family listened to the Chronicles of Narnia series, I could only think of the great lion, Aslan, when I saw my dad’s lion. I wanted the lion after my mom died, but couldn’t figure out a way to get it to Idaho. When my dad died and we went back to the house again, he (“Aslan”) was still there, as though waiting for me to take him home. When my brother told me of your generosity I was overwhelmed and extremely gr... read more

DHeffner's profile image
DHeffner 
14 years ago

Prompt and Helpful Service – I shipped two items of furniture to my daughter in San Francisco. They were not large enough for Suddath Moving Company to handle, so they referred us to Navis. We received prompt and helpful service from the Bonds at Navis, especially with assisting us to decide how many items to ship, and cheerfully and quickly running a number of different estimates for us. The furniture arrived in good condition, with good service on the receiving end as well. Donna Heffner, Ponte Vedra Beach, Florida 

GSaad's profile image
14 years ago

goNavis for Fine Art Packing and Shipping – Dear Melissa, I want to thank you and the Navis Team in Jacksonville for the great professional packing & shipping service you extended to me during my recent purchase of fine art from the St. Augustine / Jacksonville area. The items were packed with great care and in packaging that protected the contents very well. I was always kept up to date from your office in Jacksonville on the packing, the shipping, and the delivery of my art. I also greatly appreciated the photos which you ... read more

KITTY's profile image
15 years ago

TERRIBLE CUSTOMER SVC AFTER MY PACKAGE WAS DESTROYED – I paid $159. for shipping and handling a shadow box collage I made...not much money to some, but this was a special gift for someone supporting my mom and I through our times of financial distress. When I read NAVIS website they advertised they ship artwork for museums and hard to ship items.... I worked so hard on my collage shadow box I was afraid it would arrive in pieces. JoAnn Bond and her daughter were very nice and reassuring - JoAnn explained that they would buil... read more

Business response:

Navis attempted to resolve this claim to no avail. Navis Headquarters has packaging, shipping and insurance guidelines that all franchise locations must adhere to when packaging and/or shipping an item. Due to the fragility of the shadow box, insurance was carefully explained to the customer in great detail. The customer was made aware that insurance could be placed on the shadow box; however, it could NOT be placed on the CONTENTS of the shadow box due to their extreme fragility. The customer was certainly made aware that t... read more

Frequently asked questions about Navis Pack & Ship

How is Navis Pack & Ship rated?

Navis Pack & Ship has a 4.6 star rating with 43 reviews. 

When is Navis Pack & Ship open?

Navis Pack & Ship is closed now. It will open tomorrow at 9:00 a.m. 

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