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National Pen
- Consumer Services
- San Diego, CA
About this business
Affordable promotional products and pens? Yup! Excellent customer service? You got it. One-year quality guarantee? We've got your back! Since 1966, we’ve helped businesses big and small across the world stay top-of-mind with pens, bags, drinkware, and so much more. When we say, “Your image is our business,” it’s more than just a tagline—it’s truly the heart of what we do. We take the time and care to make sure your personalized pens and promotional items are perfect, because we know first ... read more
Location details
12121 Scripps Summit Dr UNIT 200, San Diego, CA, 92131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 7:00 p.m. | |
| Tue | 5:00 a.m. to 7:00 p.m. | |
| Wed | 5:00 a.m. to 7:00 p.m. | |
| Thu | 5:00 a.m. to 7:00 p.m. | |
| Fri | 5:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hate this company! Will never recommend anyone do business with them. I made an order online, when I recieved the pens, they were printed wrong. Sent multiple emails with no response. Then months later recived a call from them wamting payment. I explained to them that my order was wrong and was told there was nothing they could do about it essentially, because the order was placed online. So I refused to pay for their mistake. Not good business practice when you can't even try to rectify a problem for a customer. Now I have ... read more
YOUR COMPANY IS THE SECOND TIME THAT SCREWS MY COMPANY OVER, FIRST TIME YOU KEPT 2500.00 FOR MORE THAN A MONTH AND NOW YOU ARE BILLING ME FOR SOMETHING THAT I DID NOT ORDERED, I JUST ASKED FOR A QUOTE, I WANTED IN COLOR, REFUSED THE PACKAGE, AND NOW YOU DARE TO SEND ME A BILL WITH LATE CHARGES, I DOOOOONNNNNT HAAAVVVVEEE IT I DIIIIIIIDENT AUTHORIZED THE PRODUCT YOU GUYS ARE CROOKS I CALLED YESTERDEY AND YOU HIRE A CALL CENTER FROM ANTHER COUNTRY, I WILL MAKE IT PUBLIC, THEY ARE RUDE AND NOT PROFESSIONAL. I WILL WRITE THE SAM... read more
Great experience shopping here. Loved the pens and drinkware products!
I ordered pens and UPS "damaged" the product. They wanted to file a claim with UPS to get reimbursed before they would give me a refund or start on a new order of pens. They say it will take several weeks. No one was going to tell me this information. I only found out because I had been waiting for 2 weeks and hadn't heard anything. Starting to think this is a scheme to collect money and hold it for a month or so then refund.
Updated Review 5/27: I reached out to Kemesha after the "response from owner". A lot more back and forth where there were still errors and no acknowledgement. Finally, after copying about ten managers, I got the order confirmation I waited three weeks for. It came with an explanation that production will take 10 - 15 days - up to three weeks to complete before shipping. What you can expect if you place an order with pens.com 1) Horrible service 2) Bad artwork 3) 6 weeks until you receive order 4) Hours of clarifying their mi... read more
Frequently asked questions about National Pen
How is National Pen rated?
National Pen has a 2 star rating with 99 reviews.
When is National Pen open?
National Pen is closed now. It will open tomorrow at 5:00 a.m.
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