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National Grid
- Electricity Suppliers
- Schenectady, NY
About this business
Location details
749 Broadway, Schenectady, NY, 12305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Me and my fiancé will be switching providers. These people are too trigger happy when it comes to shutting off power. They really don’t care about people who are struggling. I was supposed to get a follow up on a plan to pay them and they never got back to me. We will never use national grid again.
The customer service is awful. I wish there’s a negative five star option.
Worse company in the world
CRAZY I GOT SHUT OFF AT 12:30PM FOR FIRST TIME EVER. OVER A $685 DOLLAR BILL! IT HAS BEEN ON AUTO PAY FOR 11YRS. AND APPEARENTLY IT WASNT PAID FOR 2 MONTHS. NO NOTICE IN EMAIL THAT I HAVE HAD FOR 25 YEARS, OR REGULAR MAIL. JUST SHUT OFF. I PAID IT 30MINS AFTER POWER WAS SHUT OFF, ON SPEED PAY AND GAVE SERVICE REP ON PHONE CONFIRMATION AS WELL. AND ALMOST 12HRS LATER STILL NOT ON! YOUNG CHILDREN, PETS, FRIDGE FULL OF FOOD... ??? IS THIS NORMAL? I HAVE HEARD STORYS OF PEOPLE WHO OWE 4X THAT AND STILL HAVE POWER. DAY 2 STILLLLL... read more
This is ridiculous. They need to change policy on their company or give a heads up! I wanted to transfer my service to a new location. Don't EVER do it on their website. They send me confirmation they received it. But no! Put me on hold for an hour just to tell me they never receive my request and have to wait for 2 days to get my service back on. I'm so mad they don't tell me in advance about a schedule service BUT they have to wait for the previous owner to be disconnected then i have to add my ownership to it.
Frequently asked questions about National Grid
How is National Grid rated?
National Grid has a 1.4 star rating with 70 reviews.
When is National Grid open?
National Grid is closed now. It will open at 9:00 a.m.
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