National Car Rental

Kim D. 

on Yellow Pages

9 years ago

Up until this last rental, every rental from National was satisfactory. And pick up at Lambert International Airport is convenient. I was enjoying my Emerald Aisle privileges until I learned others in my circle of friends and family are maintaining their rentals for one week at the same price I pay for a four day rental, I am curious to know why. A weekly rate opposed to a daily rate would do me well. Other than the price discrepancy, the people at National and Alamo have been kind and the availability is excellent. Sincerel... read more

Ben R. 

on Yellow Pages

9 years ago

Poor service. The last two times I've rented here the Emerald Aisle was completely empty. The first time I waiting in a line outside for 5-10mins while they brought cars in for everyone. Inconvenient, but not too big a deal. The second time, they told me to go in the center where I waited 20 mins for the counter person to get off the phone with a customer. I understand they were already on the phone when I arrived, but after 10 minutes and given the nature of the call it, would have been courteous to place the caller on hold... read more

Wilborn B. 

on Yellow Pages

9 years ago

I do a lot of travel as part of my job here in St Louis and I need to rent cars on a regular basis. The only place I rent from is National located at the airport. I've yet to experience any service better than National's Emerald service. I can pick the car of my choice and go through the exist in a matter of minutes with no hassles. National is the best! 

Denise W. 

on Yellow Pages

9 years ago

Unbelievable customer service!! I accidentally locked the keys in the trunk of my rental car when I was at the curbside check-in. I called the National Car Rental desk at St. Louis airport in a panic because I didn't want to miss my flight. The Manager and associate both came to my rescue and not only got the keys out of the trunk, but also drove the car back to the return center for me. WOW! Not that is customer service. I do travel a lot and plan to use National car more in the future. Thanks so much! 

Kann N. 

on Yellow Pages

9 years ago

I rented a car from this location last week. I am an Emerald Club member. Since I was in a hurry to get to a business meeting, I failed to check the pressure on the car's tires. After a few minutes on the highway, I noticed the tire pressure light on the dash -- left rear tire had 6 PSI. Again, I didn't have time to go back to the airport to exchange the car, so I continued on to my office, thinking that I would put air in the tire after work. When I returned to the car later, the tire was flat. I called the 24 hour roadside... read more

David J. 

on Yellow Pages

10 years ago

The staff was great and the Emerald Aisle was smooth and quick. The Escape EcoBoost was the perfect car for my travel to south MO. My only frustration was trying to find the rental location to return the car during the morning rush hour. The location isn't on the airport and the signs leave a lot to be desired. This comment isn't directed at National, but to the airport. 

Ivy S. 

on Yellow Pages

10 years ago

Best way to start and end my business trip. Courteous, fast, and open 24 hours. Looking forward to my next visit. 

Carl G. 

on Yellow Pages

10 years ago

Great service and extremely friendly staff! In and out with Emerald Club 

Lisa T. 

on Yellow Pages

10 years ago

I have used the National location at the St Louis Airport several times in the past few years. I love the Executive Aisle and the helpful employees. I would highly recommend National & the St Louis Airport location.