National Car Rental

James D. 

on Yellow Pages

8 years ago

I am a recent Emerald Club member and couldn't be happier with my experience so far! I was impacted by the storms that hit 12/16-12/17 and impacted the airline industry. My flight, from St. Louis to Denver, which was delayed 11 hours was cancelled at 1:30 am on 12/18. The next flight available to me was 12/21. Needing to be back sooner I decided to rent a car and drive to Denver. I showed up at 2:00 am, and even though the systems were down, they were very understanding of my situation and took care of me as soon as the syst... read more

Adam T. 

on Yellow Pages

8 years ago

I reserved a minivan on Thanksgiving night and when I got there, there were only 3 vehicles total available and one representative on duty in the office. I realize it was Thanksgiving. Luckily, 1 of the 3 available vehicles was a Suburban because I had 5 other people counting on me to pick up a vehicle that would accommodate our group. The Suburban worked fine from a room standpoint, but it smelled of smoke, needed to be vacuumed and wiped down, used a lot more gas than a minivan, and was difficult for a few guests to get in... read more

Patrick Y. 

on Yellow Pages

8 years ago

they were a pleasure to deal with.No hassle picking up our car and we were allowed to pick any xar in our group.Thats a first. return was a pleasure with a delightful young woman. 

Kim R. 

on Yellow Pages

8 years ago

I enjoy renting from National but the last year here they have not been offering many weekend rate specials. That has kept me from renting from National this past year. The people that work at the desk are always friendly. 

Sav A. 

on Yellow Pages

8 years ago

Great experience! Very respectful and courteous. Exceeded my expectations and needs. Highly recommend this location. Well done National! 

Steven M. 

on Yellow Pages

8 years ago

They were very disorganized. The check in process was chaotic. The return process was much better except they tacked on an extra $100.00 plus that I still have no idea what it was for. Be wary. 

R C. 

on Yellow Pages

8 years ago

The first selection was a Honda that had a warning light on When I asked if the light indicated if it was a low tire pressure the response I got was yes and it might go away or I could stop at a gas station and fill it up. Most of the cars were gone by then and the only one left was an upgrade (an Infinity). While the car was nice, the cleanliness left a lot to be desired. The upholstery was dirty and the cup holders were disgusting. 

Stephanie F. 

on Yellow Pages

9 years ago

If I could select negative stars - I would. The worst car rental experience of my life. I will never use National from the STL airport again. The agents were rude when I came to get my car. The reservation did not have the car type that I needed. In spite of the fact that I had called one week prior to confirm the SUV would be ready for us. It took 2 hours to get my rental. The 'customer service' at the counter was deplorable. Returning the SUV was equally poor service. I pulled up to the return area and got out with my docu... read more

Elizabeth C. 

on Yellow Pages

9 years ago

Don't arrive in St. Louis to National Car Rental after midnight!! It's a horror show! The shuttle will usually stop service after Midnight. This time I was there at 11:30pm, the shuttle was running! I'm an Emerald Member, they drop you off, you grab a car, hand your papers to the person in the exit booth and you're off.. NOT ON the night of MAY 17. They had a local police officer standing at the exit with a clip board in hand apologizing to customers telling us we had to turn around, park the park and go inside the office to... read more