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Napoleon Home Comfort Barrie
- Fireplace Services
- Barrie, ON
About this business
Napoleon Home Comfort is proud to be committed to your total home comfort. Time after time, Napoleon has led the way with new and innovative, patented technology. We are proud to say that our products continuously surpass industry standards and our inspiration is you! More than anything we want you to feel confident in choosing Napoleon for your home. Our products are designed to provide that confidence and ensure that every Napoleon Product is beyond compare.
Location details
24 Napoleon Rd, Barrie, ON, L4M 0G8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Zero customer service! Purchased a Rogue PRO 425 from Home Depot. Started putting it together and noticed the temp gauge was broken. Open any new box these days and you’ll see a sign that says don’t return it, call customer service, which I did.. multiple times. I left a callback number and not once to this day, weeks later has anybody returned my call. I ended up buying it on Amazon just so I could use my barbecue. Napoleon should be ashamed of themselves! I regret not buying a Weber.
Not a good product and customer Service
I bought a Rogue Pro 525 NG BBQ in May 2025. As soon as it was assembled I could smell gas in the lower cabinet. I did leak tests as per instruction and could not see any sign of leak at the locations identified in the manual. I tried many times to reach customer service but I was on hold for hours. Finally I got through and talked to Zac. At first his response was BBQs are supposed to smell gas! Then he said maybe the valves are open (as if I have no clue about BBQ operations) and asked me to call back for a video call. I l... read more
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️ Customer service IS A JOKE. Lifetime warranty IS A JOKE. Customer service reps rude? FOR SURE. Sending replacement parts takes FOREVER. They never answer the PHONE. You could be on hold for 2 hours and still no one will answer the phone. Finally received replacement parts after 2 months of waiting and it's MISSING the wiring harness. There's a reason why they rated as low as 3.6⭐️
Frequently asked questions about Napoleon Home Comfort Barrie
How is Napoleon Home Comfort Barrie rated?
Napoleon Home Comfort Barrie has a 3.6 star rating with 610 reviews.
When is Napoleon Home Comfort Barrie open?
Napoleon Home Comfort Barrie is closed now. It will open at 8:30 a.m.
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