Napleton's River Oaks Chrysler Dodge Jeep Ram

R G. 

on Birdeye

4 months ago

I have not communicated with them regarding my vehicle since 8 am on 04/23/2026, signing in my 2020 Jeep Cherokee for repairs with Kelly - a thoughtful young lady, skilled with kind and thoughtful customer service. On 04/25/2026, I spoke briefly with Noah, after listening to a voice message he left on 04/20/2026, stating that he'd seen my review and he works in customer service, and he has a few ways that he can make things better. I let him know that this is the 6th or 7th time my vehicle has been in for service for the s... read more

R G. 

on Birdeye

4 months ago

Part 6: 04/15/2026 - Again, The following lights appeared on the dashboard: Parking Sensors light, ABS System Light, and Traction light. 

R G. 

on Birdeye

4 months ago

Part 5: 04/14/2026 Return vehicle to Napleton River Oaks Dodge Jeep RAM Service department, for repair of damage to the vehicle Wheel hub/ABS Sensor/Parking Sensor caused by a service technician of the dealership service department. 

R G. 

on Birdeye

4 months ago

Part 4: 04/06/2026 @ 2:45 pm received message that part was at the dealership. We arrived at Napleton River Oaks Dodge Jeep RAM Service department, where the vehicle was checked in, to have repairs done. 04/08/2026 @ 8:30am – messaged by Mark that the vehicle is ready. Arrive at the dealership/Service department, go to the cashier, and the young lady hands me an invoice for an oil change for $108.91, and I immediately asked for the manager. She directs me to the first office in the service department. We told Denise ... read more

R G. 

on Birdeye

4 months ago

Part 3 : 04/1/2026 - Communicated with Mark Szydlo, at Napleton River Oaks Dodge Jeep RAM Service department about the dashboard showing lights on for the ABS, Parking Assistance Sensor, and Traction. These lights come on after picking up the vehicle on 03/31/2026. Mark was informed about the call received from Eddie, and that Eddie was informed about the lights showing on the dashboard. He then asked where the damage was on the vehicle. The photos provided were of a damaged Wheel Hub, ABS System light, Parking Sensors L... read more

R G. 

on Birdeye

4 months ago

Part 2 Part 2 : The Vehicle was dropped off at Napleton River Oaks Dodge Jeep RAM Service department on 03/10/2026. After several phone calls, it was revealed that due to parts availability issues, the vehicle was there until ready for pickup on 03/27/2026 @ 6:30pm. After driving off the lot, I was turning onto the expressway, and the following lights appeared on the dashboard: Parking Sensors light, ABS System Light, and Traction light. On 03/28/2026, I called the service dept. and was given an appointment by the manage... read more