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Napleton's Palatine Subaru
- Automotive
- Palatine, IL
About this business
Location details
1911 N Rand Rd, Palatine, IL, 60074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:30 p.m. | |
| Sun | Closed |
Agree with several of the other reviews, Avoid them! They ripped off my 80 year old sister.Took Total Advantage of her! Went to buy a car for $15,500 which came to $19,000 with taxes etc.. She was conned into 3 different "Warranties" which totaled almost $8,000. There were also other absurd overpriced add Ons, So, her $15,000 car was now going to cost her $30,000! So far we have gotten them to cancel two of those.
Business response:
we have spoken to Mr. P***** whom is the son of Barbara. We have discussed that she agreed to purchase a vehicle and then decided to upgrade insurance coverages and warranties voluntarily. Mr. P***** agreed with us after providing documentations that she agreed to upgrades and following our conversation he spoke with his mother and convinced her to change her mind and remove them, This does not mean we did anything wrong. We have cancelled all additional items and issued a full refund to her loan balance.
Agree with several of the other reviews, Avoid them! They ripped off my 80 year old sister.Took Total Advantage of her! Went to buy a car for $15,500 which came to $19,000 with taxes etc.. She was conned into 3 different "Warranties" which totaled almost $8,000. There were also other absurd overpriced add Ons, So, her $15,000 car was now going to cost her $30,000! So far we have gotten them to cancel two of those. we have spoken to Mr. P***** whom is the son of Barbara. We have discussed that she agreed to purchase a vehicle... read more
BEWARE: these guys don't communicate well and don't follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the dealership to follow through on our agreement has proven to be impossible. As part of the purchase we agreed that floor mats would be added and Huffman would provide/install a wireless phone charger in the car. The floor mats were provided, but they were "unable" to procure or install the charger before they encouraged me to pick th... read more
Business response:
Thank you for your comment. Our sales staff strives to ensure our customers receive excellent service and I regret that you were disappointed with your recent interaction with our dealership. My records indicate that your requested refund check was delivered to you on November 19th. Thank you for your patronage and the opportunity to serve you.
The worst dealership ever i call in speak to multiple people for pricing and oil change I ask them to write the price in my notes I get there it shows I never called in they tell me a completely different price a yr goes by same thing and I explained what happened last time the of course apologize I they tell me one price I get there it's a completely different price from the last time now I'm mad, so I pay it I try it one more time I call in tell them what they told me the previously they told me no this is the price cool I... read more
Just replaced my 2018 ****** with a brand new 2024 Tiguan! I had the pleasure of working with *****. He is so knowledgeable and patient and enthusiastic! ***** makes the process easy! Muller Auto group is topnotch! I will never buy a vehicle anywhere else!
Long story short: 1. This dealership puts a LoJack on all new and used cars, and they make you pay for it ($798). They tell you they won't take the device off from the car nor will they waive the cost. You have to argue and argue and argue with them (of course it takes lots of time), they will eventually remove the LoJack and eliminate the fee. 2. They tell you it is a certified car (CPO) in every way before you go there, while you test drive the car, and show you a 'certified pre-owned vehicle checklist' when you are asking... read more
No stress, professional in every way, made the car buying Experience great again??
I recently purchased a 2024 Subaru Outback from Napletons Palatine Subaru. This was my wifes first car purchase using her own income and loan. We were told the car had ***** miles, which was verified verbally, in text, and to our bank. After payment, we received documents to sign, which my wife, who is Thai, signed where indicated. The documents were sent via next-day *** with a return package. Since everything was already verified, she expected it to be routine. Unfortunately, the car arrived with ***** miles1,217 miles mor... read more
Still having to pay to fix the repairs done at ******* Subaru of Auburn 3 years later. This is truly a never ending nightmare. Over the course of a few short months, they convinced me I needed nearly $5k in repairs. Shortly after, I was having issues with the car and trying to resolve it after I moved away. The previous service manager told me his mother had just died, so I backed off from trying to solve the problem. Nothing ever was resolved. He stopped returning my messages. Only to have nothing ever resolved. Here I am a... read more
Frequently asked questions about Napleton's Palatine Subaru
How is Napleton's Palatine Subaru rated?
Napleton's Palatine Subaru has a 4.5 star rating with 2,353 reviews.
When is Napleton's Palatine Subaru open?
Napleton's Palatine Subaru is open now. It will close at 8:00 p.m.
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