Napleton's Palatine Subaru

Lawrence M 

on BBB

7 months ago

I recently purchased a 2024 Subaru Outback from Napletons Palatine Subaru. This was my wifes first car purchase using her own income and loan. We were told the car had ***** miles, which was verified verbally, in text, and to our bank. After payment, we received documents to sign, which my wife, who is Thai, signed where indicated. The documents were sent via next-day *** with a return package. Since everything was already verified, she expected it to be routine. Unfortunately, the car arrived with ***** miles1,217 miles mor... read more

Joshua H 

on BBB

11 months ago

********************* was polite, yet the entire interaction reeked of deception. ******************************* assured me over the phone that the forty-minute drive to the dealership was justified, promising they were eager to meet my budget and provide a respectable trade-in value for my car. Despite my initial reluctance due to the distance, ******** convinced me to visit, claiming she had relayed my financial terms to *******************, one of the managers, who was supposedly prepared to meet these terms.Upon arrival... read more

La. B 

on BBB

a year ago

I would never ever buy a car from this dealership again. They lie, you have to constantly call them to make sure they are doing their jobs. The car buying process was ridiculous and took months. They break promises, state they will call to follow up on things and do not. I have been waiting on a title to be sent to the appropriate party and plates for months. I had a general **** manager set a meeting to call to check on where a title is for a morning I had to rearrange my schedule, only for him to flake. He set up a morning... read more

Brant R 

on BBB

3 years ago

I was looking for a new car. All my past cars I had purchased used cars from family so I was not used to the process of dealing with dealerships. I had to look during the worst time to buy a car. I decided to get a Subaru Forester. I went into Napleton's Palatine Subaru on February 21st and put a deposit down on a Forester that was in transit and would arrive March 7th at the latest. On march 3rd I received a call that my car had arrived. I went in and informed them I would have my check to pick it up at 2:30 PM on March 5th... read more

Kayla V 

on BBB

3 years ago

They are charging $3,000 above MSRP for people trading in Subaru's. They are charging $***** MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging $1,000 above it if you are customizing and buying direct from Subaru. I spoke with another dealership after leaving there and they do NOT charge extra when buying direct from Subaru. Also, **** (I think was his name) tried to tell me that used cars are depreciating in value. However, I presented them with a car at their S... read more

Renee M 

on BBB

3 years ago

Good afternoon,I had my car wash and was not happy with it. So I spoke with the attendant and showed him the front of my car. It was still dirty and had dead bugs. The attendant advise me to go to the store and buy a bottle of bug removal. When I asked him if he could run the car through the wash again he told me no. That I would wasting my money. Well didnt I just waste my money because I paid to have my car clean and it was still dirty. Please may I have your thoughts regarding this treatment. This was the Snap Car Wash lo... read more

Michael C 

on BBB

4 years ago

Customer service through Napleton Subaru was an issue from the start, but we kept reminding ourselves we had a good experience years prior, and continued to push through the process. During the negotiation of a brand new car, the topic of a trade in was discussed. We did not commit to the idea yet, and the sales associate was told we did not want the car to be driven due to having personal items in the car. The keys were given to the sales associate to only check the VIN number, yet we found the Sales Manager driving our car... read more

Linda S 

on BBB

4 years ago

We leased a Subaru Forester in 2017 at Napleton. Our lease was up in August 2020. We went back to Napleton in June 2020 to lease another Forester. This was our first experience leasing. We were not familiar with the procedure for turning in a leased car and obtain a new lease. We dealt with Mark Carey, the sales manager. We told Mark on numerous occasions that our old lease was not up until August 2020. We told the sales person as well as the finance manager that our lease was not up until August. No one informed us when we ... read more

Mike M. 

on BBB

4 years ago

BEWARE!!! I would give a 0 Stars if I could.. I had a friend drive my Subaru over for a Eye Sight re-calibration after the windshield was replaced because I was out of town. **(The car was previously hit and already had the eye sight fixed and re-calibrated by a different Subaru Dealer once before.. Now a rock chipped the windshield recently so we had the windshield replaced and now needed the eyesight re-calibrated again)** They took advantage of my friend and told her that she needed to buy a $3,275 "warranty package" to b... read more