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Naperville Imaging Center
- Diagnostic Imaging
- Naperville, IL
About this business
Location details
1888 Bay Scott Cir, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Front desk was very helpful and responsive to link with my insurance and let me know my co-pays etc. It was easy to get an appointment. When I did go there, there was minimal wait time the staff was very professional and caring. Very clean and neat facility. I got my MRI done smoothly, and the results were faxed to my doctor within twenty four hours. Very reasonably priced, and this was one of the places where my copay was the lowest.
Poorly run business. The reception desk will waste your time dodging your phone calls. I’ve wasted an hour of my day trying to reach them to schedule an appointment. Their office is very unprofessionally run, and from reading other reviews it seems that the employees are unhappy with their work environment purposely loosing business for the owner. Read the reviews on yelp and don’t waste your time.
I had my first MRI done and patty who was my tech was absolutely phenomenal . Patty walked me though the entire process and was very calming. I am very claustrophobic and Patty was great. I highly recommend this facility and ask for Patty 💙🩷
Serious customer service training needed by staff. Not welcoming and not nice. Not once look in the eyes. Just "id and form of payment". They are worse on the phone, they couldn't contact my insurance so they just told me im screwed and not once i got asked for a self pay which I did but I had to offer it to myself bc it didnt occur to them to help a customer and explain the options. BTW, the insurance would have cover it they just never retried contacting them. They just need to give better service if they are in the healt... read more
I experienced good in clinic service, but BEWARE the billing process. I was put into collections for a $52 bill that I never received. The billing group said they'd sent two emails and a letter, but I'd paid subsequent bills for more than $1000 which I didn't have any problem receiving (or paying!). Honestly, they didn't seem mean, but just didn't want to take the time to help. Ultimately, no one got hurt and I was able to sort with help from my insurance company, but if you don't have a lot of free time that you want to spe... read more
Frequently asked questions about Naperville Imaging Center
How is Naperville Imaging Center rated?
Naperville Imaging Center has a 3.9 star rating with 364 reviews.
When is Naperville Imaging Center open?
Naperville Imaging Center is closed now. It will open tomorrow at 8:00 a.m.
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