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NAPA Auto Parts - Scappoose Auto Parts
- Auto Parts & Supplies
- Scappoose, OR
About this business
NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name.
Location details
51813 Columbia River Hwy, Scappoose, OR, 97056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Well guess what? Based on other recent reviews, I'm not the only one to have a bad customer service experience at this store. (other Napa's have been much better) Not sure if they guys are just punching the clock until retirement or what, but I brought in a battery I had purchased there not that long ago, and I wanted it tested as I'm quite sure there is an issue with the battery. The big guy was ok, he tried to help, but the older guy who might be the manager wasn't much help at all. I literally had to play 20 questions to ... read more
Absolutely horrible customer service! I have been a customer at this store for many years but, it has consistently gone down hill over the last couple of years. In the last year it has become a poorly managed joke. The employees are less than friendly and make it very clear that they do not have the time, knowledge or care to deal with customers. Example: I had to return a leaking acetylene bottle that I had picked up there the day before. After putting my bottle in the service rack I found that the bottle was 3/4 full and a... read more
This has to be one of the top 3 worst customer service experiences I have ever had. Not just bad but appalling. Also not an isolated incident, I live in a small community and have heard this over and over from numerous different people how bad the customer service is at this store. All of the mechanics that I know gladly drive to Portland or St. Helens just to avoid the Scappoose Napa. It is very obvious as soon as you walk through the door that this is an ongoing issue due to extremely poor management. The employees are an ... read more
Frequently asked questions about NAPA Auto Parts - Scappoose Auto Parts
How is NAPA Auto Parts - Scappoose Auto Parts rated?
NAPA Auto Parts - Scappoose Auto Parts has a 4.2 star rating with 157 reviews.
When is NAPA Auto Parts - Scappoose Auto Parts open?
NAPA Auto Parts - Scappoose Auto Parts is closed now. It will open at 7:30 a.m.
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