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NAPA Auto Parts - Gould Parts
- Auto Parts & Supplies
- Eaton, CO
About this business
Location details
45 E Collins St, Eaton, CO, 80615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I called the store to ask for a specific part, which they had in stock. I raced to the store and arrived a 3:00 pm as they were closing, they locked the door as I was approaching parking lot and would not answer the phone. The guy working was unwilling to work with for a customer for a simple 2 min transaction. I was unable to get the part I needed. Great customer service..... NOT! Several times Ive been to this location, I shouldn't be surprised as its been par for the course.
Very poor experience! I was in the store ready to spend money, had most of my parts on the counter, then the phone rings. 10 minutes later I walked out without anything. If the person price shopping is more important than the one buying I hope you go broke!! Just to confirm I tried to get a core back from a item bought at a different Napa store, was told they couldn’t help, but found out that any other Napa is more than happy too do it. Eaton Napa sucks!!!
You bring your parts in there they just say they cant find it don’t even put in the effort and they just don’t wanna help anyone every time we go in there and the girl that works they walks up and throws attitude at you when is was not even her conversation, and is just plain rude all together you are better off finding a better place to spend your money! That wants to be helpful and shows all people with respect because this is not the place!
I support local businesses and I support this Napa. Waiting in line takes a long time. I think this has to do with their system when purchasing. Needs update and upgrade to speed up the process. They are very helpful though and are knowledgeable. They run their place old school and I can respect that.
Boy customer service sure ain't what it used to be. Maybe it's just my skin tone? I understand it's against your policy to put in a new battery for me, But I don't understand why I needed to be treated so poorly about it.
Frequently asked questions about NAPA Auto Parts - Gould Parts
How is NAPA Auto Parts - Gould Parts rated?
NAPA Auto Parts - Gould Parts has a 3.9 star rating with 82 reviews.
When is NAPA Auto Parts - Gould Parts open?
NAPA Auto Parts - Gould Parts is closed now. It will open at 7:30 a.m.
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