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NAPA Auto Parts - Gloucester Parts Company
- Auto Parts & Supplies
- Gloucester, VA
About this business
NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name.
Location details
6577 George Washington Memorial Hwy, Gloucester, VA, 23061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
UPDATE: I had to take the original review down because the system will not allow me to update. After a bad customer service experience several weeks ago I posted a review here regarding that event. Almost immediately the business reached out to me and restored my faith in being a consumer. Andy contacted me to apologize for the incident and inform me that he had spoken with his entire team about the importance of quality customer service. He invited me to come back and so he could personally assist me while in his store. In ... read more
Very helpful & courteous, I was on my motorcycle and they let me wait out the rain. Thanks
Always an exciting experience dealing with this NAPA. They have stellar levels of automotive parts expertise combined with enthusiastic delivery drivers. Whether it's Mike (Peaches!!!), Dan ( King Nerd), David ( Prince Nerd), or Tori (coming in clutch with last minute parts on her own time) we get the job done because of y'all. Andy is like the Wizard of Oz behind the curtain, pulling levers and knobs, making magic happen. We have good times and bad times but the job still gets done, and we appreciate all of you. Parts acqui... read more
1. Website difficult to navigate and gives false information about order pick up times and item availability. 2. Terrible customer service in the store and rude employee. (1) yes, one employee has made my experience worth writing this review. I hope that Andy sees this and makes changes in his store and maybe Napa will see this and revise their website. Want to start off by saying that the website is difficult and not user friendly. The owner probably doesn’t have much control over that but it definitely isn’t as user friend... read more
Frequently asked questions about NAPA Auto Parts - Gloucester Parts Company
How is NAPA Auto Parts - Gloucester Parts Company rated?
NAPA Auto Parts - Gloucester Parts Company has a 4.5 star rating with 101 reviews.
When is NAPA Auto Parts - Gloucester Parts Company open?
NAPA Auto Parts - Gloucester Parts Company is open now. It will close at 5:00 p.m.
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