NAPA Auto Parts - Genuine Parts Company

Elvis Golden 

on Google

a week ago

I had a hydraulic line made at this store. It cost me almost a $1000.00 I had to pay it due to having a truck and load stuck at a local truck stop. The hose was not properly crimped. And blew apart within 20 seconds. I returned to the store. The lady who sold me the hose said sorry. No refunds, offered to have a new hose brought up to me from Yulee Florida about 30-40 miles away at an additional cost. I went to an Industrial supply, when the gentleman looked at the hose and the fitting, it fell off in his hand. He showed me ... read more

Jim Stevenson 

on Google

a month ago

I appreciate the store making it correct with the brake pads that were not available at time of pickup. Did an online order to pick up my parts and not available “even online said order now Rdy in an hour”. I gave them 4 hours. Took a while to finally get a satisfactory outcome. But now that I am home to install the paid up better parts that I received. The rusty rotors in previous damaged wet boxes and products is unacceptable. Called Napa corporate and passed me to the store that I bought from. I would have been a returnin... read more

Johnny Simon 

on Google

4 months ago

Excellent help and service to find the parts that you need. If they're not in-house, they will order them for you to make sure you're able to complete the task at hand. I recently had an experience with the young lady at the counter. I needed a part. She was first on her way out the door to lunch as I walked in. She stopped and returned to make sure I found the parts that I needed. They did not have them in house however, but she spent most of her lunch time searching the catalogs and the computer for approximately 30 minute... read more

Cliffie Fitts 

on Google

7 months ago

I am very upset with napa right now. Last month, I took my battery. To Napa, before the warranty was over? And they told me my battery was good.I did this twice before my warranty was over. Then yesterday my car would not start. It was a dead battery. I take it back to Napa, and the man tells me. He cannot give me a new battery. Even though I came up there twice before and he told me that the battery was good. I then went down the street to another napa store in jacksonville, florida, on dunn avenue, and he told me that was ... read more