Namco Pools

Kim G. 

on Yellow Pages

11 years ago

DOES NOT HONOR WARRANTY/HORRIBLE QUALITY PRODUCT/CUSTOMER SERVICE IS A JOKE!!! Purchased my pool in mid May 2014 and the Oops warranty (which we were told was 3-years, but was only 2.) After a nightmare and being misled regarding delivery, it was finally received and installed in late June. Over the winter, the seam of the liner tore and we lost all of the water and the wall became damaged. This was all covered under the manufacturer's warranty. After a bit of back and forth following a claim in early April, Namco agreed to ... read more

Lauren K. 

on Yellow Pages

11 years ago

We had a similar experience to Kim G. We purchased a pool at the Auburn store in June 2014 and the store gave us the run around and the installers were terrible, 3 weeks late of the original install date. The install was poor and the installers charged us extra for a 2 inch grade on our pretty flat lot. They delivered equipment to do the work at 11 PM at night and woke up our entire neighborhood. Namco did nothing to correct this. Then fastforward to opening the pool this spring. The winter snow weighed down on our liner and... read more

carolinew77 

on Yellow Pages

17 years ago

I bought a large rectangular Arctic Pool Cover from Namco last season. As we were draining the rainwater and leaves off the cover in the Spring, we realized there was a huge seam that had come totally undone. It was a huge mess to get the cover off, all the leaves and algae spewed into the clean pool below. I checked the Warranty for the cover online at namcopools.com, and it said there was a Warranty on the "Seam Separation". When i called the store to see if i could exchange or return it, they told me that the Warranty onl... read more