Lauren R. on Citysearch
11 years ago
01/20/2012, 08:37 AM
Rude New Manager=Poor customer service – Wow, this place has really gone downhill. My Mom and I have been loyal customers to Nails N Beyond since we moved up here 4 years ago. Unfortunately, since it changed hands, my experiences have been awful to say the least. I do not recognize any of the new employees, and the guy who runs the place might be the rudest person I have ever encountered in my life. Until my experience today, I have never felt so compelled to write a negative review of a place that I used to love so much. What ever happened to Sunny and the gang? Please come back!
I now live downstate, but when I come up to visit my Mom, we like to get our nails done together. For the past two times since I've been there under the new management, I can honestly say that Nails N Beyond has changed for the worst. This past summer, my Mom and I waited an hour to get our nails done even after we had already made an appointment. The manager just kept saying five minutes, five minutes, and didn't even offer an apology. I chalked it up to them being short handed, but after today's experience, I realized that the new guy clearly does care about his customers PERIOD. My friends who used to also go there have also reported similar experiences to me recently, and I realize I should have listened to them before going to get my nails done today.
When we went today- again after making an appointment- my mom waited over an hour. She needed gel tips, and I was just getting a regular manicure, but apparently, there was only one employee who could apply the tips. You would think the manager would do her nails instead, but after he was done with one client, he moved on to another woman that arrived after us. After my nails were dry, my Mom was too tired to wait any longer- who could blame her after an hour of waiting? To put icing on the cake, my step dad wanted to treat me as my Christmas present, but they would not take his credit card because he was not there. He does this throughout the year as a treat to us, and the previous owners of Nails N Beyond were quite familiar with this, but the new manager said that was not possible. He not so much even looked up from his chair when I said we have been loyal customers of this place for quite a while, and have never been treated like this. He ignored me, and even when I remarked that I would be posting a bad review to every site I could possibly find Nails N Beyond on, he again, dismissed me. I paid and then left. The fact that they wouldn't take the card does not bother me, but the overall poor customer service and the aloof attitudes we have encountered each time we have gone there recently is deeply disturbing. It is sad that the new management treats the loyal customer base that the old gang left behind so poorly. Like many of our friends in the community, my mom and I will now be taking our business elsewhere.